About the Knowledge Center

An overview of the Knowledge Center, the central hub where all your content and resources live in Joy.

The Knowledge Center is the central hub where all your content and resources — called knowledge assets in Joy — live. From individual files to collaborative FlexDocs, the Knowledge Center makes it easy to manage everything in one place.

By default, assets appear in your Knowledge Center alphabetically based on their name. For added structure, you can organize your assets into folders and sub-folders, such as by department, team, or project. Explore the structure below to see how folders and assets fit together:

Knowledge Center
  • Policies
    • Refund policy.pdf
    • Security whitepaper.pdf
    • Data residency.md
  • Product docs
    • Connectors overview.md
    • Commands reference.md
  • Onboarding
    • Playbook.docx
    • Timeline.xlsx
  • Company FAQ.md

How the Knowledge Center improves your workflow

The Knowledge Center alleviates the pain of managing your organization's information by providing a unified hub for your content.

Unify your knowledge in one place: Centralize your files, FlexDocs, and other assets in a single location, eliminating knowledge silos and ensuring your users always have access to the most current information. JoySuite works alongside your existing tools and systems — including your LMS — so nothing needs to be replaced.

Intelligent search: Use Joy's robust search functionality to quickly locate specific information, FlexDocs, or files. Unlike basic search tools, Joy's search understands the meaning beyond simple keywords.

Fuel the Knowledge Assistant: The Knowledge Center serves as the information hub for your Knowledge Assistant, giving it the precise, accurate data it needs to generate answers tailored to your organization.

The Knowledge Center showing folders and assets, with a tree menu for navigation on the left.

Where to go next