Managing system commands
How to choose which ready-made commands your Assistants offer, by adding command packs and turning commands on or off.
A command is a saved prompt that you can run when chatting with the Knowledge Assistant by entering its name, such as /quiz. Commands help you complete common tasks quickly and get consistent responses without writing the prompt yourself. System commands come with your account, so they're ready when you need them.
System commands are grouped into command packs, such as Learning & Practice. When you add a pack to an Assistant, all of its commands are turned on, and you can turn off any you don't need.
To make a version you can edit, duplicate any system command to create a custom command.
Available command packs
The following packs and system commands are currently available.
Understanding guided mode
Most system commands use guided mode. When someone uses a command in guided mode, they see a short instruction called the guidance instead of the prompt (for example, Enter topic). They can add details in the chat, like the topic they want to cover, but they can't see or change the prompt itself. The Guidance column in the following tables shows the guidance for each command that uses guided mode.
Instructional Design
Commands that help you create learning content, such as quizzes.
| Command | Purpose | Guidance |
|---|---|---|
| /generate quiz | Create a 10-question multiple-choice quiz on a topic, with the correct answer marked for each question. You can then ask for changes or an easier or harder version. | What is your topic? |
Learning & Practice
Commands that help you learn new information and practice skills by working through it with the Assistant.
| Command | Purpose | Guidance |
|---|---|---|
| /learn | Learn about a topic through a conversation instead of reading about it. The Assistant asks you questions and builds on your answers. | Enter topic |
| /memorize | Commit specific information (such as key terms or steps) to memory. The Assistant asks about each item in different ways and keeps going until you know them all. | Enter topic |
| /quiz | Test your own knowledge of a topic with a series of questions to identify where you need more practice. | Enter topic |
| /scenario | Practice handling a realistic situation (such as an equipment failure or a customer claim) and see how your decisions play out. | Enter topic |
| /roleplay | Rehearse real-world conversations (such as a sales call or a job interview) in a safe environment, with coaching after each of your replies. | Enter topic |
Viewing an Assistant's system commands
You manage system commands separately for each Assistant, so the packs and settings you choose for one don't affect any others.
To view an Assistant's system commands, follow these steps.
Open the Management Center and click Assistants.
This opens the Assistants page.
Find the Assistant you want to edit.
You can browse the list or use the search bar.
Click the Assistant's name.
This opens the Assistant panel, where you can view more information about the Assistant and make changes.
Go to the Commands tab.
This is where you manage the Assistant's custom and system commands, such as adding packs, turning commands on and off, and seeing what each command does.
To find a command by name, enter it in the search bar on the tab.
The System Commands section includes the following:
- Commands turned on: How many of the commands in the packs you've added are turned on, shown as a number such as 5/6.
- Add command packs: The field where you choose packs to add to the Assistant.
- Packs: Each pack you've added, with its own settings and list of commands.
Each pack shows the following:
- Pack name: What the pack is called, with a number in parentheses that shows how many of its commands are turned on, out of the total.
- Remove pack icon: Removes the pack from the Assistant.
- Auto-enable new commands: Whether commands added to the pack later are turned on automatically.
- Commands: Each command in the pack, with a toggle to turn it on or off and a More Actions icon with additional options.
Adding a command pack
To add a command pack to an Assistant, follow these steps.
Go to the Commands tab for the Assistant.
In the Add command packs field, select one or more packs.
You can start typing a pack's name to find it quickly. Each pack you select appears in the field, and if you change your mind, you can clear it by clicking the Remove icon beside its name.
Click the Add pack icon beside the field.
The pack appears in the System Commands section. All of its commands are turned on and immediately available to everyone with access to the Assistant.
Turning off a system command
After adding a pack, you can control which commands are available in the Assistant. By default, all of the commands are turned on.
To turn off a system command, follow these steps.
Go to the Commands tab for the Assistant.
In the pack, turn off the toggle beside the command.
The command is hidden from people using the Assistant, and a Disabled label appears next to it. You can turn it back on at any time.
You can also click the command's More Actions icon, then Disable or Enable. This does the same thing as the toggle. The number beside the pack name updates to show how many of its commands are still turned on.
Turning on new commands automatically
Our team may add new commands to a pack over time. By default, new commands in packs you've added appear in the list but are turned off, so you can review them before making them available to your team. If you'd rather skip that review, you can set a pack to turn on its new commands automatically.
To turn on new commands automatically, follow these steps.
Go to the Commands tab for the Assistant.
In the pack, turn on Auto-enable new commands.
Any command added to this pack from now on is available immediately.
Viewing a system command's details
To see what a system command does, follow these steps.
Go to the Commands tab for the Assistant.
Click the More Actions icon on the command, then About.
This opens a window with the command's details, including its description, prompt, and guidance.
Customizing a system command
If a system command is close to what you need but not quite right, you can make an editable version of it. Essentially, you're creating a copy as a custom command that you can edit. Because it's a copy, it won't change with updates to the system command it's based on.
To customize a system command, follow these steps.
Go to the Commands tab for the Assistant.
Click the More Actions icon on the system command, then Duplicate.
This opens the New Command window with the command's details filled in. The copy is named Copy of followed by the original name, such as Copy of quiz.
Edit the command's fields and settings.
For example, you can reword the prompt or turn off guided mode. You can find a description of each field in the custom command fields and settings.
Click Save.
The new command appears in the Custom Commands section, in a category with the same name as the pack.
If you want people to use only your version, turn off the original system command so the two don't both appear in the Assistant.
Removing a command pack
If a pack no longer fits what an Assistant is for, you can remove it. For example, an Assistant that answers human resources (HR) policy questions might not need the Learning & Practice pack. Removing a pack also removes all of its commands from the Assistant. To hide only some commands, turn them off instead.
To remove a command pack from an Assistant, follow these steps.
Go to the Commands tab for the Assistant.
Click the Remove pack icon beside the pack name.
The pack and all of its commands are removed from the Assistant immediately.
If you add the pack again later, all of its commands are turned back on and Auto-enable new commands is off, so you'll need to set them up again. Custom commands you made by duplicating a system command aren't affected.
Using a system command in chat
System commands appear in chat alongside custom commands. You can use any of them during a conversation.