Glossary

A glossary of common terms you encounter while using JoySuite — product features, roles, and the AI and knowledge-management concepts behind them.

As you work in Joy, you'll come across some recurring terms. Use this glossary as a quick reference — each entry links to related documentation where you can learn more. It covers both JoySuite's product features and the broader AI, knowledge-management, and learning concepts they're built on.

Glossary

Term Meaning
acceptance window A setting in the Assign window that lets a user's previous completion of an asset count toward a new task, based on a number of days or a specific date. See creating a task.
account Your organization's private Joy site, where you can manage your users, your content (assets), and your team's tasks all in one place.
Admin Center The place where you can manage everything in your account. See the Admin Center.
AI hallucination When an AI model generates information that sounds plausible but is factually incorrect or unsupported by its sources. Grounding answers in your own content is how Joy guards against this.
Answers on Demand The marketing name for the Knowledge Assistant — the same feature under a different label.
artificial intelligence (AI) A broad field that involves making computers act intelligently. Joy primarily uses Generative AI (Gen AI) to answer questions and perform tasks. You interact with the AI by giving it a prompt, which then results in a response.
asset The collective term for items — such as files and FlexDocs — that are stored and managed within the Knowledge Center.
Assign window The dialog where you assign an asset — such as a file or FlexDoc — to users, including setting the recipients and due dates. See creating a task.
assigned learning Learning that an owner assigns to individuals or groups and tracks; each assignment appears as a task for the learner. Contrast with self-directed learning.
assistant A specialized "AI colleague" configured within the Knowledge Assistant. Your organization sets up several assistants, each with its own unique expertise and set of skills. For example, while one assistant might be an expert at general office tasks, another might be a specialist in building content.
audit log A record of administrative actions and answer sources that lets your team trace who did what and where an answer came from.
batch actions Selecting multiple cards at once — such as assets in the Knowledge Center — to apply a single action to all of them. See batch actions.
block editor A simple interface that lets you build and organize content — such as text, images, and videos — piece by piece as separate building blocks.
breadcrumbs A trail of links that helps you navigate by showing where you are. For example, in the Knowledge Center, breadcrumbs list the folders you clicked through to get to your current location, and let you easily jump back to a previous folder.
card A distinct tile that summarizes key details about an object at a glance. For example, in the Knowledge Center, each asset is represented by its own card.
change management A structured approach to moving individuals, teams, and organizations from a current state to a desired one while minimizing resistance and maximizing adoption.
chat The exchange of messages (called prompts and responses) between a user and an AI-powered feature, such as an assistant. See chatting with the Knowledge Assistant.
citation The link a grounded answer includes back to the exact source document and section it drew from, so you can verify a policy or figure.
command A reusable shortcut that tells an assistant to perform a specific task. For example, you can use a command to instantly summarize a long file or FlexDoc. You can see a list of available commands in the Knowledge Assistant by typing a forward slash (/) in the chat or opening the Command section. See Assistant commands.
command pack The set of commands an assistant comes pre-loaded with, geared toward a particular group's work and fully customizable.
competitive battlecards Concise reference documents that give sales reps the talking points, differentiators, and objection handlers they need to win deals against specific competitors.
connector A link that lets Joy search one of your other systems — such as a CRM, HRIS, or LMS — alongside the Knowledge Center, permission-aware and read-only. See about connectors.
content block A Course Studio building block that presents material in a course — text, charts, diagrams, media, tables, and embeds. See content templates.
Conversational Scenario A guided experience in which the learner practises a dialogue with an AI that stays in character, such as handling an upset customer.
course A piece of interactive learning built in Course Studio from your own content, which you can assign in Joy or publish to your LMS. See creating a course.
Course Studio The area of Joy that turns a document you already have — a policy, playbook, or product guide — into interactive learning in minutes. See about Course Studio.
custom command A reusable command you build from your own prompt and wire to your own knowledge sources, so everyone runs it the same way and gets consistent results. See creating custom commands.
custom connector A connector you build to your own services through REST APIs, GraphQL, webhooks, or other interfaces when no pre-built connector exists.
custom guided experience A bespoke, assistant-style conversation you configure with your own AI instructions when none of the standard guided experience formats fit.
custom interactivity A coded, self-contained interactive widget scoped to your course — such as a simulator — that runs deterministically in the browser when no standard interactivity template fits.
dashboard A single-page layout the Knowledge Assistant can generate that combines charts, KPI cards, and tables to give a pulse check on a topic.
Data Entry Scenario A guided experience in which the learner completes a real form or interface field by field, with live validation.
digital job aids Quick-reference tools — checklists, decision trees, how-to guides — that employees access in the moment of need to perform a task correctly.
draft The status of a FlexDoc that is currently being created or edited. Drafts are only visible in the FlexDoc Editor and are only accessible to owners. Once a draft is ready to be shared, it can be published. See drafts and publishing.
employee onboarding The structured process of integrating new hires into an organization, including orientation, training, cultural acclimation, and role-specific skill development.
enterprise AI security The policies, technologies, and practices that protect an organization's data, intellectual property, and users when deploying AI systems at work.
file A type of asset created by uploading a file — such as a PDF, Word document, Excel spreadsheet, image, or video — to the Knowledge Center. See files.
flashcards A flip-card deck for study and recall, produced by Course Studio or the Knowledge Assistant to help you commit key terms and facts to memory.
FlexDoc A type of asset created within the FlexDoc Editor that consists of one or more pages of text, media, tables, lists, and more. See FlexDocs.
FlexDoc Editor Within the Knowledge Center, a place where you can create FlexDocs using pages and an intuitive block editor. See about the editor.
folder A container that holds other folders (sub-folders) and assets. Used to organize the Knowledge Center. See folders.
grounding Generating an answer only from your approved content rather than the open web, so every response can be traced back to a source you control.
guardrails Controls that keep an assistant answering only from approved content and within set boundaries, without changing its underlying sources.
guided experience One of the AI-driven Course Studio formats that let learners practise by doing, grounded in your own sources and gradable or ungraded. They are Knowledge Coach, Conversational Scenario, Situational Scenario, Data Entry Scenario, Software Simulation, and custom guided experience.
institutional knowledge The collective expertise, processes, and unwritten know-how an organization's employees accumulate over time — essential to operations but often undocumented.
interactivity A quiz or question type that checks a learner's understanding and scores itself, such as single-select, matching, or drag-and-drop. See interactivity templates.
Jovie Joy's built-in AI support assistant, available anytime from the Help item in the main menu.
Kanban view A board-style view where cards are organized into columns based on their status. For example, the Tasks page features a Kanban view that organizes tasks by stage.
Knowledge Assistant The central place in Joy where you interact with your assistants: a team of specialized AI experts, each with their own unique skills. You can use the Knowledge Assistant to ask questions, summarize content, or perform specific tasks. See about the Knowledge Assistant.
knowledge base A centralized repository of organized information that employees can search and reference to find answers, procedures, and policies.
Knowledge Center The place where assets — such as files and FlexDocs — live in Joy. See about the Knowledge Center.
Knowledge Coach A guided experience that walks a learner through a body of knowledge section by section, checking comprehension as it goes.
knowledge management system (KMS) A system designed to help you manage, access, and share knowledge effectively. A KMS helps eliminate knowledge silos by centralizing information in a single, easily accessible location.
knowledge silos Isolated pockets of information trapped within specific teams, departments, or individuals and inaccessible to the rest of the organization.
knowledge source A file, FlexDoc, or connected system that an assistant, command, or virtual expert draws on so its answers are grounded in your content.
large language model (LLM) An AI system trained on massive amounts of text data that can understand, generate, and reason about human language with remarkable fluency.
learning command A shortcut such as /quiz or /roleplay that instantly generates a matching interactive learning format from a document.
LMS (learning management system) The system your organization uses to deliver and track training. Joy works alongside your LMS rather than replacing it, and can publish courses to it.
main menu The menu where you can navigate between the different areas in the system. See navigating Joy.
microlearning A training approach that delivers content in short, focused bursts — typically a few minutes — each teaching a single concept or skill.
owner One of the two account roles. An owner has full administrative access and control over your entire Joy account — owners can manage all users, create and manage all assets, and assign tasks. See users and roles.
page Within the FlexDoc Editor, a place where you can add text, images, videos, and more. See managing pages.
panel A slide-in view that opens when you click most objects in Joy — assets, users, tasks — giving a summary and access to more details without leaving the page.
Primary Learning Coordinator Someone with a direct relationship to a user, such as a supervisor or manager. Each user can only have one primary learning coordinator. See managing users.
prompt The instruction, question, or command you give to an AI-powered tool to tell it what to do. For example, you can give an assistant a prompt to summarize a long FlexDoc or ask it a question to get specific information. The assistant's reply is called a response.
published The status of a FlexDoc that has been made available for others to see. Unlike a draft, a published FlexDoc is accessible to users, can be viewed in the Knowledge Center, informs the Knowledge Assistant, and can be assigned as a task. See drafts and publishing.
quiz A multi-question interactive flow with progress, per-question scoring, and a results screen, generated from your content. See interactivity templates.
response The answer — in the form of text, information, or other content — that an AI-powered tool generates after you give it a prompt. For example, the answer an assistant provides when you ask it a question about a company policy, or the content it generates when you prompt it to draft an email, are both a "response". See Assistant responses.
retrieval-augmented generation (RAG) A technique that retrieves relevant information from a knowledge base before generating an answer, producing more accurate and verifiable results. It is how the Knowledge Assistant grounds its answers in your content.
sales enablement The process of equipping sales teams with the content, training, tools, and knowledge they need to engage buyers and close deals.
SCORM A widely supported e-learning packaging standard that Course Studio can export to, for tracking course completion and scores in almost any LMS.
self-directed learning Learning employees work through on their own, without an assignment — for example, a rep practising objection handling on their own time. Contrast with assigned learning.
semantic search Search that understands the meaning behind a query rather than matching keywords, so you find the right content even without exact terms.
single sign-on (SSO) Signing in to Joy through your organization's existing enterprise identity provider instead of a separate login.
Situational Scenario A guided experience in which the learner works a non-conversational problem through step by step, such as troubleshooting or a diagnosis.
SmarterU connector Joy's native connector for the SmarterU LMS that makes it conversational — you can ask about enrollments, completions, and learner activity in plain language. See about connectors.
SOC 2 Type II An audited certification showing that a provider's handling of customer data has been independently reviewed against security controls over a period of time.
Software Simulation A guided experience that builds a watch → try → prove-it walkthrough of a software workflow from screenshots you already have.
spaced repetition A learning technique that spaces review sessions at increasing intervals, leveraging the brain's natural memory consolidation to improve long-term retention.
stage Where a task sits in its lifecycle — Not started, In progress, Warning, Overdue, or Completed — used to organize the Kanban view. A task enters the Warning stage when it is due soon (by default, 7 days before its due date) and Overdue once it is past due.
status Whether a task is Open (incomplete) or Closed (complete). Distinct from a task's stage.
subject matter expert (SME) Someone with expertise in a particular area. It's important to capture SME knowledge in your Knowledge Center to ensure their valuable insights are accessible to others.
task A thing the user needs to do. Every time a user is assigned something (i.e., a file or FlexDoc), a task is created. See about tasks.
team command A custom command shared with everyone who can access an assistant. A personal command, by contrast, is scoped to just your own account.
template gallery The library of building blocks Course Studio uses to generate a course, organized into three families: content, interactivities, and guided experiences.
tree menu A page-specific menu, usually organized into a hierarchy, where you can view different objects related to the page you are viewing (e.g., folders and assets in the Knowledge Center).
user One of the two account roles (the other is owner). A user focuses on viewing assets and completing assigned tasks; they can chat with the Knowledge Assistant but can't do things like manage users or create content. See users and roles.
user profile A place in Joy where you can view information about a specific user. Every user has their own user profile.
users The individual people you have added to your account. See managing users.
vector search A search technique that finds information based on meaning and semantic similarity rather than exact keyword matches, using mathematical representations (vectors) of text.
virtual expert A specialized assistant built around one person's knowledge and scoped to their area, so your team gets grounded, cited answers without interrupting the real expert. See custom virtual experts.
Visualization gallery A docs page that renders every response type the Knowledge Assistant can produce — charts, metrics, diagrams, and interactive content — live. See visualization gallery.
web search A mode in which the Knowledge Assistant answers from current information on the web rather than only your content or a model's training data. See generating content.
Workflow Assistants The marketing name for the command-running side of the Knowledge Assistant — the assistants and command packs that turn briefs into finished work. A virtual expert is a focused kind of assistant.
xAPI An e-learning export standard that captures a richer, more detailed record of learning activity than SCORM and works beyond a single course. See publishing to your LMS.