About the Knowledge Assistant

An overview of the Knowledge Assistant and how it helps your team get answers, create content, and work faster.

The Knowledge Assistant is Joy's built-in AI helper. Chat with it to get accurate, instant answers, generate content, and quickly retrieve information. Think of it as an AI colleague, always available and ready to help.

Your account comes with one Assistant already set up, and you can create more or customize it to fit your needs.

On the JoySuite website, you may see the Knowledge Assistant referred to by its marketing name, Answers on Demand. They're the same feature.

How the Knowledge Assistant improves your workflow

Available anywhere, anytime. The Knowledge Assistant appears on every page in Joy, ready to help wherever you are.

On-demand expertise. Instead of searching through lengthy documents, your team can ask the Knowledge Assistant a question in plain language and get a direct answer.

Cited and verifiable. Every answer the Knowledge Assistant pulls from your content includes a citation, linking back to the exact source document and section so you can verify it or dive deeper.

Summarize, remix, and translate. Use the Knowledge Assistant to instantly transform your existing content. Summarize lengthy reports into essential details, or combine information from multiple sources into a concise overview. You can even translate your content or chat with the Knowledge Assistant in other languages.

Generate images and content. Expand your Knowledge Center and assets by generating text, diagrams, images, and other visuals to make your content more engaging.

Rich visual layouts. The Knowledge Assistant can do more than answer in plain text. It can present information using cards, charts, dashboards, tables, and other structured layouts, choosing the format that best fits your request.

Organized chats. Working on multiple projects or topics? You can have separate chats with a Knowledge Assistant for different tasks, like one for budget planning and another for generating onboarding content. With separate chats, the information and history for a topic stay in one place, making it easy to find and pick up where you left off.

Setting up your Assistants

Your account can have multiple Knowledge Assistants, each tailored to a different part of your organization. For example, you might create one that focuses on company policies and compliance, another on product knowledge, and another on onboarding new hires. With multiple Assistants in place, you can match the right knowledge, tools, and capabilities to the people who need them most.

Relevant responses. Each Assistant can be configured with its own instructions, so the answers it gives are relevant to the people using it.

Tailored access. You choose which Assistant each user has access to, so everyone gets the one most relevant to their role.

Save time with custom commands. If you find yourself writing the same prompt over and over ("summarize this policy," "draft a status update from these notes"), you can turn it into a custom command that runs with one click. Custom commands live inside an Assistant, so the whole team can use the same proven prompt without having to write it from scratch each time.

Where to go next