About the Knowledge Assistant

An overview of the Knowledge Assistant and how it helps your team get answers, create content, and work faster.

The Knowledge Assistant is Joy's built-in AI assistant. Chat with it to get answers to your questions, generate content, and find information quickly.

Your account comes with one Assistant already set up, and you can create more or customize it to fit your needs.

On the JoySuite website, you may see the Knowledge Assistant referred to by its marketing name, Answers on Demand. They're the same feature.

What you can do with the Knowledge Assistant

Ask from any page

The Knowledge Assistant appears on every page in Joy, so you can ask it for help wherever you are.

Get answers from your content

Instead of searching through long documents, your team can ask the Knowledge Assistant a question in plain language and get a direct answer.

Check the sources

When an answer references your content, it includes a citation that links to the source document and section, so you can check the answer or read more.

Summarize and translate

You can also use the Knowledge Assistant to work with content you already have. Summarize a long report, combine information from several sources into a short overview, or translate your content. You can chat with the Knowledge Assistant in other languages too.

Generate content and images

The Knowledge Assistant can generate text, diagrams, images, and other visuals for your Knowledge Center and assets.

Present information visually

The Knowledge Assistant can also present information as cards, charts, dashboards, tables, and other structured layouts, choosing the format that suits your request.

Organize your chats

To keep your work organized, you can have separate chats with a Knowledge Assistant for different tasks, such as one for budget planning and another for onboarding content. Each chat keeps the information and history for its topic in one place, so you can find it later and pick up where you left off.

Setting up your Assistants

Your account can have multiple Knowledge Assistants, each tailored to a different part of your organization. For example, you might create one that focuses on company policies and compliance, another on product knowledge, and another on onboarding new hires. With multiple Assistants, you can match the right knowledge, tools, and capabilities to the people who need them.

Give each Assistant its own instructions

Each Assistant can have its own instructions, so its answers are relevant to the people using it.

Choose who uses each Assistant

You choose which Assistant each user has access to, so everyone works with the one that fits their role.

Save prompts as custom commands

If you often write the same prompt ("summarize this policy," "draft a status update from these notes"), you can turn it into a custom command that you can use with one click. Custom commands are saved in an Assistant, so the whole team can use the same prompt without writing it from scratch each time.

Where to go next