About the Knowledge Assistant
An overview of the Knowledge Assistant, the AI helper built into Joy that answers questions, generates content, and retrieves information.
The Knowledge Assistant is your personal AI helper, built right into Joy. Chat with it to get accurate, instant answers, generate content, and quickly retrieve information.
You can set up multiple assistants, each tailored to a specific purpose or area of knowledge, giving you immediate access to specialized expertise. Think of these assistants as your specialized AI colleagues — always available and ready to help.
On the JoySuite website, you may see the Knowledge Assistant referred to by its marketing name, Answers on Demand. They're the same feature.
Try a conversation right here — this is a working miniature of the Knowledge Assistant:
Hi! I'm Joy. Ask me anything your company knowledge can answer. Every answer comes with its source.
How the Knowledge Assistant improves your workflow
Available anywhere, anytime. The Knowledge Assistant icon appears on every page in Joy, so you can get assistance no matter where you are.
Relevant responses and on-demand expertise. Unlike general AI tools, you choose whether a Knowledge Assistant bases its answers on the web, your entire Knowledge Center, or specific assets. This lets you provide a 24/7 virtual expert to your employees, franchisees, or clients — resulting in fewer repetitive questions and support tickets.
The data you add to Joy is private and isn't used to train the AI.
Summarize, remix, and translate. Use the Knowledge Assistant to instantly transform your existing content. Summarize lengthy reports into essential details, or combine information from multiple sources into a concise overview. You can even translate your content or chat with the Knowledge Assistant in over 100 different languages.
Generate visuals and content. Expand your Knowledge Center and assets by generating illustrative diagrams to support instructions, or images to make your content more engaging.
Organized chats. Working on multiple projects or topics? You can have separate chats with a Knowledge Assistant for different tasks — one for budget planning, another for generating onboarding content. With separate chats, the information and history for a topic stay in one place, making it easy to find and pick up where you left off.
Where to go next
To learn how to open the Knowledge Assistant and start a conversation, see Chatting with the Knowledge Assistant. To speed up common tasks with reusable shortcuts, see Assistant commands. And to see the range of visual layouts an assistant can produce, see Assistant responses.