Expertise that never walks out the door

Capture the knowledge of your top performers and make their expertise available 24/7, without interrupting them. Your team gets instant answers. Your experts get their time back.

Every answer grounded in your expert's captured knowledge
The Challenge

Your best people are bottlenecks

Every company has a handful of experts everyone relies on. The senior engineer who knows the architecture. The sales rep who handles every tough objection. The policy expert who's been here for 20 years.

They're brilliant, and they're drowning. Half their week is spent answering the same questions over and over. The other half? Interrupted by Slack messages and “quick calls.”

Meanwhile, the rest of the team waits. Or guesses. Or makes mistakes.

There's a better way.
Quick question about the API Need your input ASAP Urgent: Can you review? Following up... How do I handle this objection? Got a sec? 47 unread
See it in action

Ask your best people, even when they're out

Joy captures how your top performers actually work, then answers in their voice: grounded in what they know, in scope, and on call around the clock. Switch experts up top, ask a follow-up, and tap the glowing points to see how each piece works.

JoyVirtual Experts
A vendor wants our SOC 2 report before signing. Can I send it?
Maria Alvarez · Compliance Expert

You can share our SOC 2 Type II, but only under NDA. Send the NDA first, then release the report from the Trust portal, never as an email attachment. If they ask for the bridge letter, loop in Legal. That's how Maria handled these.

Vendor Security Policy · §4.2 In scope · Legal escalation flagged
Watch it answer Switch experts, ask a follow-up, or tap a glowing point
Knowledge AssistantAsk in plain languageYour team asks the way they'd ask a colleague, with no training and no ticket. The expert answers instantly, any hour.Knowledge Assistant
Custom Virtual ExpertsA real expert, capturedBuilt from how a top performer actually works (their calls, docs, and decisions), so the judgment stays even when they don't.See a demo
Grounded & citedEvery answer shows its sourceExperts don't improvise. Each answer is grounded in the captured knowledge and cites exactly where it came from.See a demo
Universal ConnectorsTrained on your knowledgeRecordings, PDFs, chat logs, tickets: Joy learns from the sources you connect, and refreshes as they change.Universal Connectors
Secure & governedStays in its laneExperts answer only within their approved scope, respect permissions, and escalate to a human when they should.Security & governance

Make expertise available around the clock

Virtual Experts capture the knowledge of your top performers (from documents, videos, recordings, and chat history) and make it available to your entire team, 24/7.

Recordings
PDFs
Chat Logs
Videos
Virtual Sarah
Answered · 24/7

Everything you need

Build the expert Trusted answers Always on
Knowledge sources 4 types
Sarah's Q3 call recordingsRecordingsIngested
Playbook & policy docsPDFsIngested

Knowledge Ingestion

Build Virtual Experts from any source. The more you feed them, the smarter they get.

Recordings, PDFs, chat logs, and videos all become one searchable expert, refreshed as your sources change.

Virtual experts 3 active
VSVirtual SarahHandles sales objections like Sarah doesSales
VMVirtual MikeAnswers architecture questions like MikeEngineering
VPVirtual PatKnows 30 years of client relationshipsPartnerships

Custom Personas

“Virtual Sarah” handles objections the way Sarah does. “Virtual Mike” answers questions like Mike would.

Each expert stays in their own lane, so answers match the person your team would have asked.

Draft a support reply from our knowledge base
Command Created/draft support responseReady
No developers required

Custom Commands

Describe what you want, and JoySuite builds it. Connect to your data sources and deploy instantly. No developers required.

Package a repeatable task once, then let anyone run it in a click. No scripts, no tickets.

Employees are entitled to up to 5 days of paid bereavement leave for immediate family members, and 3 days for extended family.
Employee Handbook 2024 · Section 4.2: Leave Policies
Grounded in your expert's approved knowledge

Trusted Citations

Never second-guess a policy again. Every response includes a citation to the exact source document and section.

Tap any citation to open the exact source, so every answer can be checked in seconds.

Q3 sales by region Bar
WestEastCentralSouth

Visual Results

Get responses as charts, graphs, tables, or reports. Ask data questions and get visual answers you can share.

Charts, tables, and reports come back ready to drop into a deck or share with the team.

Enterprise clients have a 60-day return window...
Helpful Flag an issue
Flag routed to the content owner

Feedback Capture

Users can flag errors, outdated info, or missing details. Reports go directly to content owners for review.

Flagged answers route straight to the content owner, so the expert only gets sharper over time.

Answered around the clock 24/7
What's our pricing for enterprise?02:14 · TokyoAnswered
What's the escalation process?09:03 · BerlinAnswered

24/7 Availability

Teams around the world get instant answers, with no waiting for someone in another time zone to wake up.

No queue, no time-zone gap. Teams anywhere get the same answer the moment they ask.

Sales Expert • Trained in English
One expert answers in the user's language, even when trained on English documents.
ENESFRDE日本語100+ Languages

Any Language

Virtual Experts respond in the user's language, even when trained on English documents. One expert serves your entire global team.

One expert, trained once, serves your whole global team in the language each person speaks.

Experts are one part of the suite

Virtual Experts draw on the same knowledge that powers the rest of JoySuite. Connect your sources once and every capability stays in step, with no duplication and no drift.

Company-wide

Knowledge Assistant

Beyond a single expert's domain, your whole team gets instant, cited answers from all your approved content.

Explore Knowledge Assistant Sources

Universal Connectors

Feed your experts from where knowledge already lives (documents, recordings, chat logs, and more), refreshed as your sources change.

Explore Universal Connectors

Up and running in minutes

1

Feed the expert

Upload documents, videos, recordings, chat logs, or anything else that captures your expert's knowledge.

2

Create the persona

Define the Virtual Expert's persona and scope. Give them a name. Set their focus area.

3

Let the team ask

Your team asks questions and gets answers grounded in your expert's actual knowledge, 24/7.

When our most experienced specialist retired, twenty years of judgment didn’t walk out the door. We’d captured how she thinks in a virtual expert, and the team still asks her the hard questions every week.
Future You
Compliance Leader
Imagine saying this, with Joy.
← Knowledge Assistant Visual Intelligence →

See Virtual Experts in action

See how JoySuite can help you capture and scale your team's expertise.

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