Make your top performers' expertise available to everyone
Capture the knowledge of your top performers and make their expertise available 24/7, without interrupting them. Your team gets answers right away, and your experts get their time back.
Your best people are bottlenecks
Every company has a handful of experts everyone relies on. The senior engineer who knows the architecture. The sales rep who handles every tough objection. The policy expert who's been here for 20 years.
They're also overloaded. Much of their week goes to answering the same questions again and again, and the rest is broken up by Slack messages and “quick calls.”
Meanwhile, the rest of the team waits on an answer, guesses, or gets it wrong.
See how a virtual expert worksAsk your best people, even when they're out
Each expert is a persistent /ask command that opens right inside your assistant and stays pinned while you talk to it. Switch the command up top, ask a follow-up, and tap the glowing points to see how each piece works. Close it, and you're back in your normal assistant chat.
Interactive demo · sample content
You can share our SOC 2 Type II, but only under NDA. Send the NDA first, then release the report from the Trust portal, never as an email attachment. If they ask for the bridge letter, loop in Legal. That's how Maria handled these.
Vendor Security Policy · §4.2 In scope · Legal escalation flaggedMake expertise available around the clock
Virtual Experts capture the knowledge of your top performers (from documents, videos, recordings, and chat history) and put it one command away. Each expert is a persistent command inside your team's one assistant: type “/ask Nadia” and her expertise answers in her voice, grounded in what she knows.
How virtual experts are built and used
Knowledge Ingestion
Build Virtual Experts from any source. Add more sources and the expert can answer more.
Recordings, PDFs, chat logs, and videos all become one searchable expert, refreshed as your sources change.
Custom Personas
Each expert is a persistent “/ask” command. Type “/ask Nadia” and she handles objections the way Nadia does; “/ask Mike” answers like Mike would.
Each expert stays in their own lane, so answers match the person your team would have asked. Invoke one and it stays open for a back-and-forth.
Persistent Commands
Give a command its own instructions and sources, then set it persistent: it stays open in the chat so your team keeps asking, and its instructions lead until they close it.
Flip a command to persistent and it becomes a virtual expert: it stays pinned in the chat, its instructions lead the conversation, and your team closes it to return to the assistant.
Trusted Citations
Never second-guess a policy again. Every response includes a citation to the exact source document and section.
Tap any citation to open the exact source, so every answer can be checked in seconds.
Visual Results
Get responses as charts, graphs, tables, or reports. Ask data questions and get visual answers you can share.
Charts, tables, and reports come back ready to drop into a deck or share with the team.
Feedback Capture
Users can flag errors, outdated info, or missing details. Reports go directly to content owners for review.
Flagged answers route straight to the content owner, so the expert only gets sharper over time.
24/7 Availability
Teams around the world get answers without waiting for someone in another time zone to wake up.
There's no queue and no waiting across time zones, so teams anywhere get the same answer the moment they ask.
Any Language
Virtual Experts respond in the user's language, even when trained on English documents. One expert serves your entire global team.
One expert, trained once, serves your whole global team in the language each person speaks.
Experts are one part of the suite
Virtual Experts draw on the same knowledge that powers the rest of JoySuite. Connect your sources once, and every capability works from those same sources, so nothing gets duplicated and nothing falls out of date.
Knowledge Assistant
Beyond a single expert's domain, your whole team gets instant, cited answers from all your approved content.
Explore Knowledge Assistant SourcesUniversal Connectors
Feed your experts from the places your knowledge is already stored (documents, recordings, chat logs, and more), refreshed as your sources change.
Explore Universal ConnectorsHow to get started
Feed the expert
Upload documents, videos, recordings, chat logs, or anything else that captures your expert's knowledge.
Make it a persistent command
Give the expert a name, its own instructions, and its own sources, then set the command to persistent so it opens a conversation your team can stay in.
Let the team ask
Your team types /ask and the expert's name, gets answers in their voice, keeps asking follow-ups, then closes it to return to their assistant. Answers are grounded in your expert's knowledge and available 24/7.
When our most experienced specialist retired, twenty years of judgment didn’t walk out the door. We’d captured how she thinks in a virtual expert, and the team still asks her the hard questions every week.
See Virtual Experts in action
Join the waitlist and we'll show you JoySuite with your own content when it launches this fall.