Your team finds its own answers, straight from your playbooks
Instead of interrupting your best people, your team looks up answers in the playbooks you already keep. Joy shows where each answer came from, and it turns those same playbooks into onboarding that new hires finish, so bringing someone up to speed no longer stalls the whole team. There's nothing to migrate, and everyone you add is covered without a per-seat fee.
“What's our approval path for a customer refund?”
Pulled from your current process doc, with the source shown.
Process Guide v3 · cited“Who's completed the new-process training?”
At a glance.
Your most experienced people spend too much time answering the same questions. Capture what they…
What your team can do with Joy
It draws on the playbooks and processes you already keep current.
Answer anything from your own sources
Your team gets the right answer straight from your own playbooks and processes, with a link to the source, instead of interrupting you or the one person who happens to know.
Explore this outcome“What's the process for escalating a blocked order?” → answered from your current playbook, source included.
“Which template do we use for a client kickoff?” → the right one, surfaced in seconds.
When your processes don't cover something, Joy says “that isn't documented yet” rather than guessing.
Turn your data into decisions and action
Ask a plain-language question and get a live view of where your team stands on training and readiness, without waiting on a report from another team.
Explore this outcome“Who hasn't finished the new-process training?” → the exact list, ready to follow up.
“How is my team tracking on required certifications?” → at a glance, by person.
Completion data from SmarterU today. Connectors to other LMSs and everyday tools are available soon.
Turn your knowledge into know-how
Turn the way your team already works into onboarding that new hires see through to the end, so bringing someone up to speed doesn't mean pulling your best person off their work for a week.
Explore this outcomeA new-hire ramp path built from your own processes, ready to assign before their first day.
A tough stakeholder conversation a new lead can rehearse, with coaching feedback, before the real one.
A short refresher when a process changes, proving the team got it, with completion tracked.
Preserve what your experts know
Your most experienced people spend too much time answering the same questions. Capture what they know as a virtual expert, so the team gets answers and they get their time back.
Explore this outcomeYour senior specialist's know-how, captured as a virtual expert the whole team can ask.
The team learns your way of handling it without booking time with your best person.
The know-how your team relies on, kept in one place and grounded only in what you've approved.
It works alongside the tools your team already uses
SmarterU connects today. The other connectors shown are available soon.
How to get started
Connect your sources
Point Joy at the playbooks, processes, and docs your team already relies on, and connect your LMS or drive. Everything stays where it is. SmarterU connects today, and other connectors are available soon.
Invite your team
Your team asks Joy instead of asking you, new hires follow their ramp path, and your best people stop fielding the same questions.
See what changed
Ask who's trained, ramped, and ready, then follow up straight from the answer.
I used to be the bottleneck. Every question, every new hire, every “how do we do this again” landed on me. Now the team asks Joy and gets the answer with its source, new hires ramp on onboarding built from our own playbooks, and my best people have their focus back.
Stop routing every question through your best people
Join the waitlist to see Joy work on your own documents.