A Knowledge Assistant that answers questions and does real work
Ask, and get cited answers from your own content. Hand it a brief, and get real deliverables back: proposals, contracts, plans. Save the prompts that work as commands your whole team can use.
Your answers are scattered, and generic AI stays shallow
The information exists somewhere: a policy doc, a shared drive, an old thread. Your people spend hours hunting for it. And a general-purpose AI can't help much here: it drafts generic text without any view into how your business works.
Real help means grounded answers and real work product, from one assistant that knows your content.
See how cited answers workHow an answer comes together
A live slice of Joy. Watch an answer come together, then explore the glowing points to see how each piece works.
Interactive demo · sample content
Enterprise clients have a 60-day return window for a full refund, or 90 days for store credit. Requests are submitted through the partner portal.
“Enterprise accounts may return eligible product within 60 days for a full refund, or within 90 days for store credit, via the partner portal.”
If it isn't in your content, Joy says so. It never makes an answer up.
Trusted answers in seconds
JoySuite's Knowledge Center is a unified repository of your company's verified information: policies, procedures, playbooks, and more. When employees ask questions, they get instant, accurate answers pulled from this trusted source.
Cited, so you can verify
Every answer links to the exact source. Click through to the policy, section, and version it came from.
Says so when it doesn't know
If it's not in your approved content, Joy says so instead of making something up.
Permission-aware
Answers draw only on content each person is cleared to see. Your access rules carry through automatically.
Give it real work and let commands handle the rest
Commands are one-step, repeatable actions that draw on your knowledge. They come from packs your admin installs, your connected systems, your team, and your own saved prompts. Switch a layer up top, watch a command at work, and tap the glowing points for details.
Interactive demo · sample content
Here you go: completion by department, from the latest training data in your knowledge.
Done. Same view, grouped by quarter. Want it as a dashboard?
Meet the assistants
Six pre-built assistants, one platform underneath. Each is fully customizable. The lineup arrives pre-configured for a team's role, with the right command packs, tone, and knowledge scope from the start.
Assign them across your org
Give each group the assistant tuned to its work. Command packs overlap, so choosing an assistant never costs anyone a command. It's how you personalize Joy for a team.
Your organization
Rename it, set its tone, scope its knowledge, swap packs: same platform underneath.
Command packs on boardshared with every assistant (overlap is the point)
Plus: Custom commands for board prep and connector commands from your BI tools
Sees company-wide sources you approve: plans, results, policies
Where commands come from
Every command appears in one palette, whether your admin installed it, it comes with your access, your team built it, or you made it yourself.
Command packs
Admins install packs on an assistant (quizzes, charts, summaries, reports) and everyone who has that assistant gets those commands.
Connected systems
Connect a system such as SmarterU and system-specific commands appear, but only for the people with access to that system. HubSpot, Salesforce, and help desk connectors are coming soon.
Built by your team
Admins capture “how we do it here” as custom commands tied to an assistant, so a whole workflow works the same way for everyone.
Personal commands
Anyone can turn a task they repeat into a private command. It sits on top of everything else they already have.
A taste of the built-in packs
Ready-made packs cover the everyday work. Install them per assistant, and they keep growing.
Visualizations
Charts, dashboards, and interactive layouts rendered right in the chat
Learning & Practice
Learn it and practice it, in the flow of work
Instructional Design
Training material, drafted for you
Reporting & Insights
From raw activity to decisions
Programs & Enablement
Keep training programs on track
Writing & Communication
Say it clearly, ship it polished
Admins choose the packs each assistant carries, toggle individual commands, and decide whether new commands auto-enable as packs grow. Team and personal commands follow the same governance, so nothing reaches someone it shouldn't.
Instant answers from unified knowledge
One assistant, every source. Browse what feeds the knowledge base, how answers stay trustworthy, and where the assistant meets your people.
Knowledge Center
A centralized repository for your policies, procedures, and playbooks. Upload documents, organize by topic, and let your team find what they need.
Role-based permissions carry through, so people only ever see the content they're cleared for.
Knowledge Libraries
JoySuite comes with curated knowledge libraries (cybersecurity basics, leadership principles, workplace safety, and more) ready to use before you upload a single file.
Curated by experts and kept current, so new teams have something trustworthy to ask from the start.
Linked Files
Link documents from OneDrive, Google Drive, Dropbox, SharePoint and more. Your files stay where they are, and JoySuite indexes and searches them. SmarterU connects today, and other connectors are available soon.
When a file changes at the source, the answer updates too, so nothing is ever based on a stale copy.
FlexDocs
Combine text, images, diagrams, and videos in one living document. FlexDocs make it easy to capture institutional knowledge in whatever format works best.
Because they're structured, Joy can cite a specific section of a FlexDoc just like any other source.
Course Packages
Upload a SCORM course and its content joins the knowledge base. Ask a question and the answer cites the course that teaches it.
Joy reads the on-screen text, transcribes the narration, and describes the video, so answers can come from parts of a course a learner would otherwise have to sit through.
Unified Search
One search box finds answers across all your connected sources. No more checking three different systems.
Joy works out which systems can answer, then blends the results into one response with the source on each.
Trusted Citations
Every response includes a citation to the exact source document and section.
Open the citation to read the exact passage behind the answer, so anyone can check where it came from.
Visual Results
Get responses as charts, tables, reports, or working documents you can share or export right away.
Ask a follow-up and the visual updates, or open it as a canvas to refine and share with your team.
Any Language
Employees ask questions in their preferred language and get answers in that language, even when source documents are in English. Support for 100+ languages.
Ask in Spanish and get a Spanish answer grounded in an English policy: no translation step, no lost nuance.
Pre-built Assistants
Each assistant comes with specialized commands for its domain, plus custom commands your team builds and personal commands each user creates for themselves.
Legal, Sales, HR, L&D and more each ship as a ready-to-work teammate: no setup, no prompt writing.
Custom Assistants
Assign a personality, restrict content scope, and add custom instructions. Build AI teammates tailored to specific roles.
Give an assistant a personality, a content scope, and a few house rules, and it works exactly the way your team does.
Commands Library
Each command holds expert-level prompts so your team gets good results without writing prompts themselves.
Expert-built commands cover the documents your team produces, from proposals to SOPs.
Joy Agents
Coming soon: set up scheduled tasks or trigger-based workflows, all configured in natural language.
Coming soon: schedule recurring reports or fire a workflow on an event, all configured in plain language.
Ask JoyEmbedded Assistant
Drop the assistant into SmarterU (or any app) with a script tag. Users are provisioned on demand and answers stay grounded in your approved sources.
Launch it from SmarterU or any app with one embed snippet. Slack, Teams, and email are on the way. It respects the same sources and permissions everywhere it appears.
Feedback Capture
Users can flag errors, outdated info, or missing details. Reports go directly to content owners for review.
Every flag is tracked and routed to the owner, so your knowledge base gets more accurate the more it's used.
Analytics
Track usage, identify top commands, and see adoption across your team.
See which commands get used, by whom, and where adoption is climbing across your team.
Scheduled
Coming soon: commands that work on a schedule and deliver to Slack, email, or both.
Coming soon: schedule a command and have the result delivered to Slack or email.
When an answer should become learning
Some questions deserve more than an answer. The same approved content that powers Knowledge Assistant feeds JoySuite's learning capabilities, so nothing is duplicated or drifts out of sync.
On-Demand Learning
Recurring questions are a signal. Turn the topics people keep asking about into bite-size lessons they can pull anytime.
Explore On-Demand Learning Author-ledCourse Studio
Build full courses, quizzes, roleplays, and simulations from the same approved sources your assistant cites.
Explore Course StudioHow to get started
Add your content
Upload documents or connect your existing file storage: Google Drive, SharePoint, whatever you use. SmarterU connects today, and other connectors are available soon.
Configure access
Set who can see what. JoySuite respects your existing permissions automatically.
Start asking
Your team asks questions in plain language, and JoySuite answers with citations.
My team used to ping three different channels just to confirm one policy. Now they ask Joy, get the answer with the source attached, and close it on first contact. The escalations just stopped.
Give your team answers from your own documentation when JoySuite launches
See how JoySuite can turn your existing documentation into an always-available knowledge expert.