About JoySuite

JoySuite AI — often referred to simply as Joy — is a knowledge management system (KMS) that acts as a central hub for all your organization's information. Featuring a centralized Knowledge Center and AI-powered assistance, it transforms how your team shares, validates, and applies knowledge.

Joy solves common problems like knowledge silos, information overload, and time wasted searching for answers. You can interact with your content through an integrated Knowledge Assistant that answers questions, summarizes information, and more. And because Joy works alongside the tools you already use, your team can get information quickly and find solutions without always relying on your key experts.

An answer, not a pile of search results

Traditional keyword search hands you a list of files and leaves the reading to you. Joy's AI reads your content for you and answers the actual question — drag the divider to compare:

Centralized content and resources

At the heart of Joy is the Knowledge Center, where all your content resides. Within it, you can find, create, edit, and organize knowledge assets, including:

• FlexDocs: Create powerful documents using text, visuals, embedded media, and more. These flexible documents let you quickly create and share resources like onboarding manuals and user guides. You can create, collaborate on, and edit your FlexDocs using Joy's built-in FlexDoc Editor.
• Files: Upload a variety of digital content, including documents, spreadsheets, images, and videos, right inside your Knowledge Center.

Convenient login options

Accessing Joy is simple, whether you're on a computer, tablet, or smartphone. Use any major browser to navigate to your account's login page, then enter your username and password.

Simplified user management

Joy offers a simplified approach to user access where users can be given one of two roles depending on what they need to see.

Task management

In Joy, a task is anything a user needs to complete. Joy creates a task when a user is assigned an asset, such as a FlexDoc. The Tasks page provides a clear overview of all tasks assigned to you, tasks you've assigned to others, and tasks that are shared with you.

Powerful AI features

Joy integrates AI throughout the system to enhance functionality and make your workflow more efficient.

Your personal Knowledge Assistant

The Knowledge Assistant is your intelligent, AI-powered companion. It provides instant answers and support, prioritizing your organization's Knowledge Center content to ensure the information you receive is highly accurate and relevant. Ask questions, summarize documents, and get immediate support — the Knowledge Assistant makes your organization's knowledge more accessible than ever.

Streamlined content creation

Leverage integrated AI features to enhance and speed up your content creation process. Whether you're starting from scratch or polishing an existing document, these features help you work more efficiently — quickly generate text, customize your tone, analyze your writing, and receive suggestions to improve grammar, style, and overall readability.

Always-on support

Joy ensures you have help whenever you need it:

• Live chat: Get instant assistance from a knowledgeable member of our team.
• Extensive documentation: Access detailed guides, FAQs, and articles to help you get the most out of Joy.
• AI-powered chatbot: Ask questions and get instant answers from our built-in chatbot 24/7/365.

Frequently asked questions