About JoySuite

JoySuite AI, often called Joy, is a knowledge management system (KMS) that acts as a central hub for all your organization's information. It combines a Knowledge Center for your content with AI assistance, so your team can share what it knows and find answers faster.

Joy solves common problems like knowledge silos, information overload, and time wasted searching for answers. You can interact with your content through an integrated Knowledge Assistant that answers questions, summarizes information, and more. And because Joy works alongside the tools you already use, your team can get information quickly and find solutions without always relying on your key experts.

Let's take a closer look at what Joy offers.

Centralized content and resources

At the heart of Joy is the Knowledge Center, where all your content resides. Within it, you can find, create, edit, and organize knowledge assets, including:

• FlexDocs: Create documents using text, visuals, embedded media, and more. These flexible documents let you quickly create and share resources like onboarding manuals and user guides. You can create, collaborate on, and edit your FlexDocs using Joy's built-in FlexDoc Editor.
• Files: Upload a variety of digital content, including documents, spreadsheets, images, and videos, directly to your Knowledge Center.
• Links: Add a link to content on a website, such as your intranet or a vendor's support site, so your team can find it in the Knowledge Center.

Convenient login options

Accessing Joy is simple, whether you're on a computer, tablet, or smartphone. Use any major browser to navigate to your account's login page, then enter your username and password.

Simplified user management

Joy offers a simplified approach to user access where users can be given one of two roles depending on what they need to see.

Account branding

Tailor your Joy account so your team feels at home from the moment they sign in. In addition to your logo, you can upload images and select branding colors for your login page, Knowledge Center, assets, and user profiles.

Task management

A task is anything a user needs to complete. Joy creates a task when a user is assigned an asset, such as a FlexDoc. The Tasks page provides a clear overview of all tasks assigned to you and tasks you've assigned to others.

AI features

You'll find AI throughout Joy, where it helps you get answers and create content.

Your personal Knowledge Assistant

The Knowledge Assistant is an AI assistant you can chat with. You can ask it questions and have it summarize documents. It references your organization's Knowledge Center content first, so its answers are accurate and relevant to your work.

Custom Knowledge Assistants

You can create and manage multiple Knowledge Assistants, each configured for a specific use case, department, or area of your content. That way, each team can chat with an Assistant set up for its work.

Streamlined content creation

Joy's AI features can help speed up content creation, whether you're starting from scratch or polishing an existing document.

Getting help

You can get help with Joy in several ways:

• Success Desk: Send a message from Ask Joy on the help site, and our team replies by email.
• Help site: Read step-by-step guides and articles to help you get the most out of Joy.
• Ask Joy: Ask the chatbot on any help-site page. Its answers come from the help site's articles.

How Joy answers your questions

A traditional search tool gives you a list of documents or sources to read through. Joy references your content and gives you an answer to your question.