Resources and support

Whether you have a quick question or you're stuck on something trickier, help is close by. You can look things up on the help site, get an instant answer from our chatbot, or reach a person on our Success Desk. You can also see what's coming next on the roadmap and check Joy's current system status.

Help site

The help site has articles for every area of Joy. You'll find feature overviews, step-by-step instructions, tips, answers to common questions, and more.

Get instant answers

Have a question about using Joy? Ask the chatbot, which is on every page of the help site. Its answers come from the help site's articles, and it links the ones it used, so you can read more if you'd like.

To ask a question, follow these steps.

Talk to our team

Sometimes you may want to talk to a person on our team. To reach our Success Desk, click Ask Joy, then click Talk to a human (it's a link below the message box). Send us your message, and we'll reply by email.

Product roadmap

Curious about what's coming next? Our product roadmap shows what we've recently released, what's coming soon, and what we're working on now.

If you're looking for something specific, use the filters on the page to focus on one area of Joy, such as the Knowledge Center, or use the search.

System status

If something isn't working as expected, check our status page to see whether there's a known outage or scheduled maintenance. You can also subscribe there to get updates, so you'll always know what's happening.