Glossary
Definitions for the features, roles, and concepts you'll come across in JoySuite.
Below you'll find common words and phrases used in Joy, along with what they mean.
Glossary
| Term | Meaning |
|---|---|
| acceptance window | A setting in the Assign window that lets a user's previous completion of an asset count toward a task, based on a number of days or a specific date. Related: creating a task |
| account | Your organization's private Joy site, where your users, content (assets), and team's tasks all live in one place. |
| Admin | One of the two account roles (the other is User). Admins can manage all users, create and manage content, and assign tasks. Related: users and roles |
| AI hallucination | When an AI makes up something that sounds right but isn't. Joy guards against this by grounding answers in your own content. |
| Answers on Demand | Another name for the Knowledge Assistant. |
| artificial intelligence (AI) | Technology that lets computers understand language and perform tasks. In Joy, AI powers features like the Knowledge Assistant (where you can ask questions, generate content, and build reports) and Course Studio (which turns your documents into interactive learning). You give the AI a prompt, and it gives you a response. |
| asset | Anything stored in the Knowledge Center, such as files and FlexDocs. |
| Assign window | The window where you assign an asset to users. Related: creating a task |
| assigned learning | Learning that an Admin assigns to specific people or groups. Each assignment creates a task for the user. The opposite of self-directed learning. |
| Assistant | The AI you interact with in the Knowledge Assistant. Each Assistant can be customized with its own instructions, knowledge sources, and commands. Your account can have multiple Assistants for different groups of users, but each user only works with one. |
| audit log | A behind-the-scenes record that tracks what happened in your account, so you always have a trail if you need to look something up. |
| batch actions | Selecting multiple objects at once (such as assets in the Knowledge Center) to apply a single action to all of them. Related: batch actions |
| block | A single piece of content in the FlexDoc Editor, such as a paragraph, image, heading, video, or table. You can style each block independently. Related: managing content |
| Board view | A view where cards are organized into columns by stage, like a Kanban board. On the Tasks page, for example, you'll see columns like Not Started, In Progress, and Overdue, with each task in the column that matches its current stage. |
| breadcrumbs | A trail of links that helps you navigate by showing where you are. For example, in the Knowledge Center, breadcrumbs list the folders you clicked through to get to your current location, and let you easily jump back to a previous folder. |
| card | A visual tile that gives you a quick summary of something (like an asset, user, or task). For example, in the Knowledge Center, each asset appears as its own card. |
| change management | The process of guiding your team through a major shift (like adopting new tools or processes) so people get on board and the change sticks. |
| chat | The exchange of messages (called prompts and responses) between you and an AI-powered feature, such as an Assistant. Related: chatting with the Knowledge Assistant |
| citation | When an Assistant answers a question, it includes a link back to the specific asset and section the answer came from, so you can verify it yourself. That link is a citation. |
| command | A reusable shortcut that tells an Assistant to perform a specific task. For example, you can use the /summarize command to instantly summarize a long file or FlexDoc. You can see a list of available commands in the Knowledge Assistant by typing / in the chat or opening the Commands panel.Related: creating custom commands |
| command pack | The set of commands an Assistant comes pre-loaded with, geared toward a particular group's work and fully customizable. |
| competitive battlecards | Quick-reference documents that give sales reps the key talking points and responses they need to win deals. |
| connector | A connection between Joy and one of your other systems (such as a CRM, HRIS, or LMS) that lets you search that system from Joy. |
| Conversational Scenario | A type of guided experience where the user has a back-and-forth conversation with an AI playing a role, such as practicing how to handle an upset customer. |
| course | A piece of interactive learning built in the Course Studio from your own content, which you can assign in Joy. |
| Course Studio | The area of Joy where you can use AI to turn your documents into interactive courses, complete with quizzes, guided experiences, and custom interactivities. |
| custom command | A reusable command you build from your own prompt and wire to your own knowledge sources, so everyone runs it the same way and gets consistent results. Related: creating custom commands |
| custom connector | A connector you build yourself to connect Joy to one of your own services, when no pre-built connector exists. |
| custom guided experience | A guided experience you configure with your own AI instructions when none of the standard formats (like Conversational Scenario or Knowledge Coach) fit what you need. |
| custom interactivity | A custom interactive element built for your course (such as a simulator) when none of the standard interactivity templates fit what you need. |
| dashboard | A type of response the Knowledge Assistant can generate that gives you a quick overview by combining charts, key numbers, tables, and other visualizations in one view. |
| Data Entry Simulation | A type of guided experience where the user fills out a real form or interface field by field and gets feedback as they go. |
| digital job aids | Resources (such as checklists, decision trees, and how-to guides) that serve as quick references when performing a task. |
| draft | A FlexDoc that's still being created or edited. Only Admins can see drafts, and only in the FlexDoc Editor. When a draft is ready, you can publish it so others can view it. Related: drafts and publishing |
| employee onboarding | The process of getting new hires up to speed, including orientation, training, and helping them learn the culture and expectations of their role. |
| enterprise AI security | The safeguards that protect your organization's data, intellectual property, and people when using AI at work. |
| file | A type of asset created by uploading a file (such as a PDF, Word document, Excel spreadsheet, image, or video) to the Knowledge Center. Related: files |
| flashcards | A flip-card deck that helps you memorize key terms and facts, generated by the Course Studio or the Knowledge Assistant. |
| FlexDoc | A type of asset you create using the FlexDoc Editor that consists of one or more pages. Each page can include text, media, tables, and lists. Related: FlexDocs |
| FlexDoc Editor | The tool inside the Knowledge Center where you create and edit FlexDocs. You build each FlexDoc from pages made up of blocks. Related: about the editor |
| folder | A container that holds other folders (sub-folders) and assets. Used to organize the Knowledge Center. Related: folders |
| grounding | When an AI answers using only your approved content rather than the open web, so every response can be traced back to a source you control. |
| guardrails | Controls that keep an Assistant answering only from approved content and within the boundaries you set. |
| guided experience | An interactive, AI-driven format in the Course Studio that lets users apply their knowledge and learn through practice. A guided experience pairs an interactive canvas with an AI coach that teaches first and then lets the user demonstrate understanding. Types include Knowledge Coach, Conversational Scenario, Situational Scenario, Data Entry Simulation, Software Simulation, and custom guided experience. |
| institutional knowledge | The expertise, processes, and unwritten know-how your team builds up over time. It's often undocumented, which makes it easy to lose when people leave. |
| interactivity | A graded activity in a course that checks a user's understanding. Examples include single-select, matching, drag-and-drop, and fill in the blank. |
| Jovie | JoySuite's AI support assistant, available anytime to answer your questions about using Joy. |
| Knowledge Assistant | Joy's powerful AI feature that gives you instant, cited answers from your own content. You can ask questions, generate deliverables like documents and reports, and save prompts as reusable commands for your team. Related: about the Knowledge Assistant |
| knowledge base | A central collection of information that your team can search to find documents and resources. |
| Knowledge Center | The central place where all of your assets (such as files and FlexDocs) live in Joy. Related: about the Knowledge Center |
| Knowledge Coach | A guided experience where an AI coach walks a user through a topic by asking questions instead of lecturing. The user answers in their own words, section by section, and the coach checks understanding along the way. |
| knowledge management system (KMS) | A common term for a system that organizes, stores, and shares knowledge in one place, so information doesn't get stuck with one person or team. |
| knowledge silo | When information gets stuck with one person, team, or department and the rest of the organization can't easily access it. |
| knowledge source | An asset or connector that an Assistant draws on to answer questions using your content. |
| large language model (LLM) | An AI system trained on large amounts of text so it can understand and generate human language. LLMs power features like the Knowledge Assistant. |
| LMS (learning management system) | A common term for the system your organization uses to deliver and track training. Joy works alongside your LMS rather than replacing it, and can publish courses to it. |
| main menu | The navigation bar you use to move between the different areas of Joy. Related: navigating Joy |
| Management Center | The place where you can manage everything in your Joy account. Related: the Management Center |
| microlearning | A training approach that delivers content in short, focused bursts (typically a few minutes), each teaching a single concept or skill. |
| page | Within the FlexDoc Editor, a place where you can add text, images, videos, and other blocks. Related: managing pages |
| panel | When you click something in Joy (like an asset, user, or task), a panel opens with a summary and quick access to more details. |
| Primary Learning Coordinator | Someone with a direct relationship to a user, such as a supervisor or manager. Each user can only have one primary learning coordinator. Related: managing users |
| prompt | The question, instruction, or request you type into an AI-powered feature like the Knowledge Assistant. For example, you might ask about a policy or request a summary of a FlexDoc. The reply is called a response. |
| published | The status of a FlexDoc that's been made available for others to see. A published FlexDoc appears in the Knowledge Center, can be referenced by the Knowledge Assistant, and can be assigned as a task. Related: drafts and publishing |
| quiz | A set of questions generated from your content, with scoring after each question and a results screen at the end. |
| response | The answer an AI-powered feature generates after you give it a prompt. For example, when you ask the Assistant about a company policy, the answer it gives you is a response. Related: Assistant responses |
| retrieval-augmented generation (RAG) | A technique where the AI retrieves relevant information from a knowledge base before generating an answer, producing more accurate and verifiable results. This is how the Knowledge Assistant grounds its answers in your content. |
| sales enablement | The process of equipping sales teams with the content, training, tools, and knowledge they need to engage buyers and close deals. |
| SCORM | A widely supported e-learning packaging standard for tracking course completion and scores. You can export courses from the Course Studio as SCORM packages or upload existing SCORM files to Joy. Related: xAPI |
| self-directed learning | Learning that employees work through on their own, without an assignment. The opposite of assigned learning. |
| semantic search | A search feature that matches results by meaning rather than exact wording, so you find what you need even if you don't use the exact same terms. |
| single sign-on (SSO) | Signing in to Joy through your organization's existing login system instead of using a separate, Joy-specific username and password. |
| Situational Scenario | A guided experience where the user works through a problem step by step, such as troubleshooting an issue or making a diagnosis. |
| SmarterU connector | Joy's built-in connector for SmarterU LMS. For example, you can use this connector to ask about your SmarterU enrollments, completions, and user activity in plain language. |
| SOC 2 Type II | An independent audit that verifies a provider's security controls for handling customer data over a sustained period of time. |
| Software Simulation | A guided experience where users watch a software workflow, try it themselves, and then prove they can do it on their own, all built from screenshots you already have. |
| spaced repetition | A learning technique that spaces out review sessions at increasing intervals so you remember things longer. |
| stage | Where a task sits in its lifecycle: Not started, In progress, Warning, Overdue, or Completed. The Board view organizes tasks into columns by these stages. |
| status | Whether a task is Open (incomplete) or Closed (complete). Distinct from a task's stage. |
| subject matter expert (SME) | Someone with deep expertise in a particular area. Capturing their knowledge in your Knowledge Center helps make it accessible to the rest of your team. |
| task | Something a user needs to complete. When you assign an asset (such as a file or FlexDoc) to someone, a task is automatically created. Related: about tasks |
| template gallery | The library of building blocks the Course Studio uses to generate a course, organized into three families: content, interactivities, and guided experiences. |
| tree menu | On some pages, a menu that shows items in a hierarchy. For example, the Knowledge Center uses a tree menu to display its folders and assets. |
| User | One of the two account roles (the other is Admin). A User focuses on viewing assets and completing assigned tasks. They can chat with the Knowledge Assistant but can't do things like manage users or create content. Related: users and roles |
| user profile | A place in your Joy account where you can view information about a specific user. Every user has their own user profile. |
| virtual expert | A specialized Assistant built around one person's knowledge and area of expertise, so your team gets cited answers without interrupting the real expert. Related: managing Assistants |
| Visualization gallery | A page on the help site that shows live examples of every response type the Knowledge Assistant can produce, from charts and metrics to diagrams and interactive content. Related: visualization gallery |
| web search | A mode in which an Assistant can also answer from current information on the web, in addition to your uploaded content. Related: generating content |
| Workflow Assistants | The Assistants and command packs in the Knowledge Assistant that turn briefs into finished work. A virtual expert is a focused kind of Assistant. |
| xAPI | An e-learning export standard that captures a richer, more detailed record of learning activity than SCORM. |