About JoySuite

JoySuite AI — often referred to simply as Joy — is a knowledge management system (KMS) that acts as a central hub for all your organization's information. Featuring a centralized Knowledge Center and AI-powered assistance, it transforms how your team shares, validates, and applies knowledge.

Joy solves common problems like knowledge silos, information overload, and time wasted searching for answers. You can interact with your content through an integrated Knowledge Assistant that answers questions, summarizes information, and more. And because Joy works alongside the tools you already use, your team can get information quickly and find solutions without always relying on your key experts.

Let's take a closer look at what Joy offers.

Centralized content and resources

At the heart of Joy is the Knowledge Center, where all your content resides. Within it, you can find, create, edit, and organize knowledge assets, including:

• FlexDocs: Create powerful documents using text, visuals, embedded media, and more. These flexible documents let you quickly create and share resources like onboarding manuals and user guides. You can create, collaborate on, and edit your FlexDocs using Joy's built-in FlexDoc Editor.
• Files: Upload a variety of digital content, including documents, spreadsheets, images, and videos, right inside your Knowledge Center.
• Links: Add a link to content on a website, such as your intranet or a vendor's support site, so your team can find it in the Knowledge Center.

Convenient login options

Accessing Joy is simple, whether you're on a computer, tablet, or smartphone. Use any major browser to navigate to your account's login page, then enter your username and password.

Simplified user management

Joy offers a simplified approach to user access where users can be given one of two roles depending on what they need to see.

Account branding

Tailor your Joy account so users feel at home from the moment they sign in. In addition to your logo, you can upload images and select branding colors for your login page, Knowledge Center, assets, and user profiles.

Task management

A task is anything a user needs to complete. Joy creates a task when a user is assigned an asset, such as a FlexDoc. The Tasks page provides a clear overview of all tasks assigned to you and tasks you've assigned to others.

Powerful AI features

Joy integrates AI throughout the system to enhance functionality and make your workflow more efficient.

Your personal Knowledge Assistant

The Knowledge Assistant is your intelligent, AI-powered companion. It provides instant answers, prioritizing your organization's Knowledge Center content to ensure the information you receive is highly accurate and relevant. By allowing you to ask questions, summarize documents, and get immediate support, the Knowledge Assistant makes your organization's information more accessible than ever before.

Custom Knowledge Assistants

One Assistant doesn't have to serve every purpose. You can create and manage multiple Knowledge Assistants, each configured for a specific use case, department, or area of your content. This ensures your team always has the right fit for their task.

Streamlined content creation

Leverage integrated AI features to enhance and speed up your content creation process. Whether you're starting from scratch or polishing an existing document, these features help you work more efficiently.

Getting help

You can get help with Joy in several ways:

• Success Desk: Send a message from Ask Joy on the help site, and our team replies by email.
• Extensive documentation: Access detailed guides, FAQs, and articles to help you get the most out of Joy.
• Ask Joy: Ask the chatbot on any help-site page. Its answers come from the help site's articles.

Answers, not search results

Traditional search tools give you a list of documents or sources and expect you to do the reading. Joy AI reads everything for you and gives you the answer to your question.