Product roadmap

Ask a question in plain language and get an answer drawn only from your approved knowledge and connected systems, with inline citations that link back to the exact source document and section. Answers are grounded in your content rather than the open web, and every response can be traced for review or audit.

Why it mattersGives teams instant, source-cited answers from their own knowledge instead of hunting across tabs — so responses are trustworthy and auditable.

Set up multiple assistants, each scoped to a purpose, and choose whether an assistant answers from the web, the entire Knowledge Center, or a specific set of assets. The chat window can be moved, resized, or set to full screen, and responses can be copied out to other apps.

Why it mattersLets each team point an assistant at exactly the right knowledge, so answers stay on-scope and relevant.

Hold separate, saved conversations for different topics and return to them later. The assistant can chat in over 100 languages and can summarize, remix, and translate existing content on request.

Why it mattersKeeps work organized across topics and lets a global workforce ask questions in their own language against English-authored content.

Reusable slash-command shortcuts, invoked by typing '/' to open a filterable list, that run a pre-written prompt and can ask for extra input (for example /summarize, /polish, /translate). Each assistant carries its own command set geared to its work.

Why it mattersLets a whole team run the same high-quality prompts consistently without memorizing or re-inventing wording.

Turn your own prompt into a reusable command that lives inside an assistant — name it, write a prompt template with fill-in inputs, and connect knowledge sources. Commands can be shared with everyone on an assistant (team commands) or scoped to just your account (personal commands).

Why it mattersCaptures a team's 'perfect prompt' as a governed, always-available shortcut — update it once and it updates for everyone.

Set a command to run automatically on a schedule — for example a weekly pipeline brief or a Monday-morning digest — instead of running it by hand each time.

Why it mattersTurns a proven command into a standing, hands-off routine so recurring work happens on its own.

Produce finished content from a plain-language request — documents (Word, PowerPoint, Excel, PDF), images, audio voiceovers, and video — plus web, image, and video search for current information. JoySuite automatically picks the best AI model for each request, and generation can be grounded in your knowledge sources.

Why it mattersLets anyone create multi-format content grounded in their own data through one interface, with no AI expertise or model selection required.

A deeper research mode that reads across many sources at once and synthesizes a structured, cited answer rather than responding from a single document.

Why it mattersHandles questions that span dozens of documents and systems, so analysts get a synthesized answer instead of piecing it together by hand.

Answers can be returned in the clearest layout for the need — accordions, callouts, KPI cards, progress bars, timelines, charts (bar, line, pie, radar, scatter, bubble), flowcharts, Gantt charts, mind maps, tables, tabs, and forms. Users can request a specific format by naming it in the prompt, and every answer can cite its sources.

Why it mattersLets users get answers as the format that communicates best — from a simple list to a data-rich chart — just by asking.

The assistant can combine multiple components into a single dashboard that synthesizes data from connected sources and supports drill-downs and filters, built on demand from a question.

Why it mattersDelivers a working, interactive dashboard from a plain-language request — no BI tool or report-builder required.

A live, interactive reference that renders every visualization type the assistant can produce — charts, KPI metrics, dashboards, flow diagrams, tabs, flashcards, forms, comparison tables, and sandboxed custom HTML cards — so users can see and try each format before asking for it.

Why it mattersShows users exactly what the assistant can produce, so they know precisely what to request.

Capture one person's expertise from documents, wikis, videos, call recordings, and chat history and package it into a named virtual expert scoped to their domain, available 24/7 and in any language. Every answer cites its source, users can flag outdated answers for review, and sources refresh as the underlying material changes.

Why it mattersPreserves a top performer's knowledge as an always-on, cited assistant — so expertise scales to the whole team and survives turnover.

The assistant can return answers as bar, line, pie, doughnut, bubble, radar, and scatter charts drawn from connected data, chosen automatically or on request.

Why it mattersTurns data questions into a readable visual answer, not a wall of numbers.

The assistant can return KPI cards, value cards, progress bars, and timelines to surface key figures and status.

Why it mattersSurfaces the single number or status that matters, front and center.

The assistant can return flowcharts, Gantt charts, mind maps, ER diagrams, and user-journey maps to explain processes and structure.

Why it mattersExplains process and structure visually, which prose struggles to convey.

The assistant can return rich tables, tabs, forms, grids, accordions, and callouts to organize detailed answers.

Why it mattersOrganizes dense answers so they're scannable instead of overwhelming.

The assistant can return flashcards, comparison tables, and custom sandboxed HTML cards for interactive answers.

Why it mattersMakes answers something the user can explore, not just read.

The central hub where all knowledge assets — files and FlexDocs — are stored, organized into folders, and displayed as cards. It provides intelligent, meaning-based search beyond keywords and serves as the grounded information source that fuels the Knowledge Assistant.

Why it mattersUnifies an organization's knowledge in one searchable hub, so people always reach the most current information and the assistant draws on accurate data.

Organize assets into folders nested up to 10 levels deep, shown as a left-hand tree and as cards. Folders inherit permissions from their parent, can be created, renamed, and moved by drag-and-drop, and are navigable via tree menu or breadcrumbs.

Why it mattersLets teams group content by department, team, or project so people can quickly find what they need.

Upload assets — PDF, DOCX, XLSX, CSV, TXT, PNG, JPEG, MP3, MP4, WEBM — individually or in bulk. Files can be previewed, downloaded, assigned as tasks, managed through an admin panel (status, description, API ID), and queried directly through the Knowledge Assistant.

Why it mattersStores existing documents and media centrally where they can be previewed, assigned, and questioned by the assistant.

Customizable, collaborative documents made of pages containing text, images, links, embedded media, and tables — used for policy manuals, SOPs, and internal guides. They support full-screen viewing, embedded video, and assignment as tasks, and feed the Knowledge Assistant.

Why it mattersGives teams a way to author and centrally manage rich, always-current documents that people can read, be assigned, and that ground the assistant.

A block-based authoring tool with a slash menu for inserting content — headings, lists, tables, columns, accordions, images, embedded YouTube/Vimeo/Figma, LaTeX equations, Excalidraw whiteboards, and voice dictation. Built-in AI generates content from a prompt and refines highlighted text (improve, summarize, expand, fix grammar), each with accept/reject.

Why it mattersGives authors a familiar, powerful editor plus built-in AI to draft and polish rich documents fast.

Organize a FlexDoc into pages like chapters, listed in a tree menu and nestable into a hierarchy up to 6 levels deep. Pages can be added, renamed, reordered by dragging, and nested or deleted.

Why it mattersLets authors structure a document into a navigable hierarchy so readers can scan and jump to any section.

Each FlexDoc has a private draft and a published version. Owners create a draft from a published doc, edit with auto-save, switch between draft and published views, and make changes public with Publish — with only one draft at a time.

Why it mattersGives authors a private space to revise until ready, so changes reach readers only when deliberately published.

Every asset carries an admin panel (Overview and Details) exposing title, active/inactive status (inactive is owner-only), an editable About description, created/edited metadata, and an API ID for programmatic reference.

Why it mattersGives owners consistent control over each asset's visibility and metadata, and a stable ID for integrations.

Built into the editor: generate content from a prompt (Write article, Create outline, Write blog post) and refine highlighted text (Improve writing, Make formal/casual, Summarize, Expand, Fix grammar, Explain concept), each with accept/reject.

Why it mattersLets authors draft and polish inside the document, without leaving for a separate AI tool.

Embed YouTube, Vimeo, and Twitch video, plus Tweet and Figma embeds, directly inside a FlexDoc, alongside images with alt text and captions.

Why it mattersBrings live media and designs into documents so they're richer than plain text.

Insert LaTeX equations and Excalidraw whiteboard diagrams as blocks within a FlexDoc.

Why it mattersSupports technical and visual content that plain formatting can't express.

Dictate content into a FlexDoc using built-in speech-to-text.

Why it mattersLets authors capture content by speaking, speeding up drafting.

Ingest a document you already have — a policy PDF, a slide deck, a product guide, or a recorded call — and automatically structure it into a course outline with bite-sized lessons, a knowledge check, and activities. Generation is grounded only in approved sources, and every draft is fully editable before it ships.

Why it mattersTurns any existing document into a review-ready course in minutes, so anyone can produce training without an instructional designer.

A family of live content blocks that present material inside a lesson — rich text, charts, KPI metrics, dashboards, Mermaid and interactive flow diagrams, tabs, tables, comparison tables, images, video, code, flashcards, forms, callouts, and sandboxed HTML — all generated from the author's own documents.

Why it mattersGives authors live, interactive content generated from their documents, so lessons show real data and diagrams instead of static slides.

Seventeen self-scoring question types — multi-question quiz engine, single- and multi-select, true/false, fill-in-the-blank, short answer, matching, categorization/sorting, hot spots, labelling, and ordering — all generated from source material with instant, colour-coded feedback.

Why it mattersProvides a broad library of auto-graded question types generated from your content, so assessments test real comprehension with instant feedback.

Six AI-driven, source-grounded practice formats: Knowledge Coach (Socratic walkthrough), Conversational Scenario (in-character dialogue), Situational Scenario (step-by-step problem solving), Data Entry Scenario (field-by-field form practice), Software Simulation (watch-try-prove-it from screenshots), and a Custom guided experience. All can be graded or ungraded and adapt to what the learner does.

Why it mattersLets authors generate hands-on roleplays, simulations, and coaching from their own content, so learners practice applying knowledge instead of just recalling it.

When no template fits, a coded custom interactivity — a deterministic, browser-based widget or simulation — can be scoped and built for a specific course.

Why it mattersCovers bespoke practice needs a standard template can't, so specialized training isn't blocked by the gallery.

Slash-style learning commands — /quiz, /roleplay, /flashcard, and /learn — generate a specific interactive format instantly from any document, for both authors building content and learners practicing.

Why it mattersLets anyone spin up a quiz, roleplay, coaching session, or flashcard deck from a document with one command, removing the blank-page step.

Every course ships with a Presentation mode that draws content onto the screen in sync with AI-generated narration in a chosen voice and language — describing images, summarizing tables, and revealing bullets as it speaks. Progress is tracked at the element level, so a half-finished course resumes at the exact point.

Why it mattersGives every course a narrated, play-along experience with precise resume, so learners can absorb content passively and pick up where they left off.

Each course includes a page-aware Learning Assistant docked alongside the content that can summarize the current page, quiz the learner on it, surface takeaways, or explain concepts. It travels with the SCORM export into any LMS.

Why it mattersEmbeds a tutor inside every course, so learners get help in the flow instead of getting stuck.

When a learner fails a quiz they are offered a one-on-one coaching session on the exact pages they missed before retrying, rather than hitting a dead end. Quizzes support three depths — recognition, open-ended AI-graded recall, and a recall challenge.

Why it mattersTurns a failed check into targeted coaching and a second chance, so learners recover instead of being blocked.

Generate the same course — quizzes, roleplays, and coaching included — in dozens of languages from one source document, without a manual translation pass. The source can be one language while quizzes and answers are produced in others.

Why it mattersProduces the same course in many languages from one source, so global teams get consistent training without manual translation.

Apply themes and organizational branding to a course so its look matches the company, configured once and applied across the course.

Why it mattersKeeps generated training on-brand, so courses look like the organization's own rather than generic.

Export a finished course as a SCORM or xAPI package in one click and import it into any standards-compliant LMS with no re-authoring or migration. SCORM is the broadly compatible default for completion and scores; xAPI captures richer activity detail.

Why it mattersDrops Course Studio content straight into an organization's existing LMS, so teams adopt the authoring without abandoning their delivery system.

A self-scoring interactivity generated from your source material. Runs a multi-question quiz with a progress bar, optional timer, per-question scoring, and a results screen. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersTurns any document into a complete, auto-graded quiz, so assessments require no manual setup.

A self-scoring interactivity generated from your source material. Presents options where exactly one answer is correct. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersChecks recognition of a single correct answer with instant grading.

A self-scoring interactivity generated from your source material. Presents options where several answers may be correct, scored all-or-none or with partial credit. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersTests fuller understanding where more than one answer applies.

A self-scoring interactivity generated from your source material. Presents a statement for the learner to judge true or false. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersQuickly checks a single factual claim.

A self-scoring interactivity generated from your source material. Asks the learner to type the missing word or phrase into a blank. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersTests precise recall rather than recognition.

A self-scoring interactivity generated from your source material. Accepts a free-text response and grades it with multiple scoring styles. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersAssesses open-ended recall and explanation, graded automatically.

A self-scoring interactivity generated from your source material. Asks the learner to pair items from two sets. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersChecks whether learners can connect related concepts.

A self-scoring interactivity generated from your source material. Asks the learner to sort items into the correct categories, via dropdown or drag-and-drop. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersTests whether learners can group and classify correctly.

A self-scoring interactivity generated from your source material. Asks the learner to select the correct region of an image or span of text. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersAssesses recognition in visual or textual context.

A self-scoring interactivity generated from your source material. Asks the learner to label parts of an image or diagram. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersChecks knowledge of components and terminology on a visual.

A self-scoring interactivity generated from your source material. Asks the learner to arrange items into the correct order, via dropdown or drag-and-drop. Learners get instant, colour-coded feedback and the result feeds completion and scoring.

Why it mattersTests understanding of sequence and process order.

An AI-driven, source-grounded practice format. Walks the learner section by section with Socratic questioning until they can explain the material back. It can be graded or ungraded and adapts to what the learner says or does.

Why it mattersCoaches understanding through questioning instead of telling, so it sticks.

An AI-driven, source-grounded practice format. Puts the learner in an in-character dialogue and gives coaching feedback after each reply. It can be graded or ungraded and adapts to what the learner says or does.

Why it mattersLets learners rehearse real conversations safely before the live moment.

An AI-driven, source-grounded practice format. Steps the learner through a non-conversational problem, decision by decision. It can be graded or ungraded and adapts to what the learner says or does.

Why it mattersBuilds judgment by having learners work a realistic situation to a resolution.

An AI-driven, source-grounded practice format. Has the learner complete a form field by field with live validation. It can be graded or ungraded and adapts to what the learner says or does.

Why it mattersTrains accurate system data entry without building a specialist simulation.

An AI-driven, source-grounded practice format. Builds a watch-try-prove-it walkthrough of a workflow from uploaded screenshots. It can be graded or ungraded and adapts to what the learner says or does.

Why it mattersTeaches software steps hands-on without recording a full sandbox.

An AI-driven, source-grounded practice format. Runs a bespoke assistant-style conversation configured with the author's own AI instructions. It can be graded or ungraded and adapts to what the learner says or does.

Why it mattersCovers practice needs no standard template fits, configured by the author.

Content blocks that render bar, line, pie, doughnut, scatter, and radar charts inside a lesson, generated from the author's documents and data.

Why it mattersShows real data live in a lesson instead of a static screenshot.

Content blocks that present KPI metrics and mini dashboards within a lesson, drawn from source material.

Why it mattersPuts the numbers that matter directly into training, in context.

Content blocks that render Mermaid and interactive flow diagrams inside a lesson to explain processes and relationships.

Why it mattersMakes processes visual and navigable rather than described in prose.

Content blocks that lay out side-by-side comparison tables generated from the author's content.

Why it mattersClarifies differences between options or approaches at a glance.

Content blocks that render custom, sandboxed HTML/CSS widgets safely within a lesson.

Why it mattersAllows bespoke interactive content when a standard block isn't enough.

Learners use /roleplay to rehearse a tough conversation against a realistic AI counterpart that stays in character — for example handling a price objection — with coaching feedback after every reply, all grounded in the company's own approved documents.

Why it mattersLets an employee rehearse a high-stakes conversation and get grounded feedback on every reply, so they walk into the real thing prepared.

The /learn command starts a Socratic coaching session that asks guiding questions and offers hints rather than handing over the answer, continuing turn by turn until the learner can explain the concept back — with every turn cited to the learner's own documents.

Why it mattersCoaches learners to the insight through questioning instead of telling, so understanding sticks — available on demand.

The /quiz command generates a multi-question quiz on a chosen topic pulled straight from the learner's source material, with progress, scoring, and explanations that cite the source for each answer. No setup, startable anytime.

Why it mattersLets learners check what actually landed with self-generated, source-cited quizzes — exposing gaps without waiting for anyone to build a test.

The /flashcard command turns any document into a Leitner-box flashcard deck, automatically extracting key terms and scheduling reviews at spaced intervals timed to when the learner is about to forget. Missing a card drops it back to Box 1.

Why it mattersAuto-builds a spaced-repetition deck from any document and resurfaces terms right before they fade, so knowledge is retained rather than crammed.

Assign any Knowledge Center asset — docs, PDFs, videos, guided experiences, or full courses — to individuals, teams, or the whole company. Each assignment becomes a task on the recipient's Tasks page, with a subject and optional message; selecting multiple assets creates a separate task per asset.

Why it mattersTurns any asset into a tracked assignment for named people or groups, so required learning lands on each person's to-do list instead of in a reminder email.

Send several assets at once to many people or whole teams, each with its own due date, warning period, and acceptance window. The acceptance window credits anyone who already completed the same asset within a set timeframe so they aren't assigned it again.

Why it mattersLets one batch send cover an entire org with per-asset rules and automatic credit for recent completions, so nobody repeats training and nobody slips through.

Track tasks on a Kanban board across five stages — Not Started, In Progress, Warning, Overdue, Completed — with My Tasks, Assigned by Me, and All Tasks views. A configurable warning period flags tasks before their due date, and admins see every task in the org.

Why it mattersShows exactly who is on track, at risk, overdue, or done on one board, so tracking doesn't need spreadsheets.

Define completion as a passing assessment score rather than a click, so a course is only 'done' when mastery is proven. Certificate templates are designed once and assigned per asset; on completion a branded certificate is issued with the learner's real data and appears in Tasks to download.

Why it mattersTies completion to a real passing score and auto-issues a branded certificate, so 'completed' means the learning actually landed and can be proven.

Completions can carry a valid-until date, so when validity lapses the task automatically returns for recertification rather than requiring someone to remember and re-assign it.

Why it mattersRe-issues expired training on its own, so compliance stays current without manual tracking.

On completing an assignment, learners receive an AI-written debrief summarizing how they did and what to revisit, and Joy's learning assistants leave progress notes and an end-of-task summary on each assignment.

Why it mattersGives learners and managers a plain-language read on how the training went, so results aren't just a pass/fail flag.

Live analytics show completion rates, average quiz scores, and at-risk learners at a glance, broken down by person and group, with exportable reports for audits or stakeholders. The same completion record is kept in Joy whether a course ran natively or via an exported SCORM package in the LMS.

Why it mattersGives L&D real-time, exportable visibility into completion, scores, and at-risk learners, so program status and audit evidence are one click away.

Connect business tools (CRM, support, project systems), HRIS, corporate and academic LMS platforms, and collaboration tools so their content becomes searchable alongside the Knowledge Center from one place — and ask questions that span several systems at once for a single grounded, cited answer.

Why it mattersUnifies scattered systems into a single permission-aware search, so a team gets one complete answer instead of hunting across a dozen tabs.

A catalog of pre-built connectors covering communication, CRM, data, e-sign, finance, HR, knowledge, LMS, marketing, project management, support, survey, and video tools — each added without custom development.

Why it mattersCovers the systems teams already run out of the box, so most integrations are a setup step rather than a project.

Connectors are read-only and permission-aware by default — each user only sees data they are already authorized to access in the source system, and no source system is modified.

Why it mattersLets IT connect sensitive systems with confidence, because existing permissions carry through and nothing gets written back.

A guided flow for connecting a system — authenticating, selecting what to make searchable, and bringing that content into unified search alongside the Knowledge Center.

Why it mattersMakes standing up a connection a self-serve step, so teams can add systems without engineering help.

A native connector for SmarterU LMS that goes beyond making content searchable to make the LMS conversational — ask about enrollments, completions, and learner activity in plain language and get grounded answers. Permission-aware and read-only, it works alongside the LMS rather than replacing it.

Why it mattersMakes LMS data answerable in plain language without running reports, so learner activity is instantly accessible.

Connect your own services and systems beyond the pre-built library through REST APIs, GraphQL, webhooks, and other interfaces, extending cross-system search to in-house or niche tools under the same read-only, permission-aware model.

Why it mattersExtends unified search to any custom or in-house system, so coverage isn't limited to the pre-built catalog.

Optional write capability that lets a connector take an action in a source system (rather than only reading from it), enabled only where IT explicitly approves.

Why it mattersWould let workflows update source systems directly, closing the loop from answer to action — under strict IT control.

Connect ActiveCampaign (Marketing) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings ActiveCampaign into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Adobe Sign (E-Signature) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Adobe Sign into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect ADP (HR & People) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings ADP into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Asana (Project Management) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Asana into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect BambooHR (HR & People) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings BambooHR into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Blackboard (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Blackboard into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Box (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Box into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Canvas (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Canvas into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Chorus (Video & Meetings) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Chorus into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect ClickUp (Project Management) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings ClickUp into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Close (CRM & Sales) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Close into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Confluence (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Confluence into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Constant Contact (Marketing) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Constant Contact into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Cornerstone (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Cornerstone into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Delighted (Survey & Feedback) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Delighted into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Docebo (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Docebo into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect DocuSign (E-Signature) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings DocuSign into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Dropbox (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Dropbox into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Dropbox Sign (E-Signature) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Dropbox Sign into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Freshdesk (Support & Service) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Freshdesk into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Front (Communication) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Front into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Gong (Video & Meetings) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Gong into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Google Drive (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Google Drive into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Google Workspace (Communication) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Google Workspace into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Greenhouse (HR & People) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Greenhouse into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Guru (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Guru into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Help Scout (Support & Service) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Help Scout into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect HiBob (HR & People) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings HiBob into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect HubSpot (CRM & Sales) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings HubSpot into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Intercom (Support & Service) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Intercom into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Jira (Project Management) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Jira into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Klaviyo (Marketing) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Klaviyo into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect LearnUpon (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings LearnUpon into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Lever (HR & People) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Lever into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Looker (Data & Analytics) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Looker into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Loom (Video & Meetings) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Loom into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Mailchimp (Marketing) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Mailchimp into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Marketo (Marketing) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Marketo into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Microsoft Dynamics 365 (CRM & Sales) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Microsoft Dynamics 365 into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Microsoft Outlook (Communication) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Microsoft Outlook into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Microsoft Teams (Communication) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Microsoft Teams into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Monday.com (Project Management) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Monday.com into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Moodle (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Moodle into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect NetSuite (Finance & ERP) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings NetSuite into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Notion (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Notion into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect OneDrive (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings OneDrive into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect OttoLearn (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings OttoLearn into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect PandaDoc (E-Signature) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings PandaDoc into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Pipedrive (CRM & Sales) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Pipedrive into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Power BI (Data & Analytics) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Power BI into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Qualtrics (Survey & Feedback) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Qualtrics into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect QuickBooks (Finance & ERP) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings QuickBooks into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect REST API (Custom & API) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings REST API into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Rippling (HR & People) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Rippling into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Sage (Finance & ERP) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Sage into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Salesforce (CRM & Sales) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Salesforce into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect SAP (Finance & ERP) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings SAP into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect ServiceNow (Support & Service) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings ServiceNow into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect SharePoint (Knowledge & Documents) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings SharePoint into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Slack (Communication) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Slack into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect SmarterU (Learning Systems) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings SmarterU into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Snowflake (Data Warehouse) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Snowflake into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect SurveyMonkey (Survey & Feedback) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings SurveyMonkey into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Tableau (Data & Analytics) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Tableau into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Trello (Project Management) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Trello into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Typeform (Survey & Feedback) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Typeform into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Webex (Video & Meetings) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Webex into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Workday (HR & People) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Workday into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Xero (Finance & ERP) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Xero into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Zapier (Custom & API) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Zapier into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Zendesk (Support & Service) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Zendesk into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Zoho CRM (CRM & Sales) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Zoho CRM into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Connect Zoom (Video & Meetings) so its content is searchable alongside your Knowledge Center and answerable in plain language — read-only and permission-aware by default.

Why it mattersBrings Zoom into unified, permission-aware search, so its data is a question away without leaving JoySuite.

Centralized administration where owners add, view, edit, search, and inactivate users and manage detailed profiles (contact info, coordinators, timezone, preferred language, API ID). The account must always retain at least one Owner, and inactive users cannot log in.

Why it mattersGives admins one place to provision, manage, and scope every user, so account control and access stay consistent.

Access is governed by two roles — Owner (full administrative access) and User (a streamlined day-to-day experience) — applied across the workspace.

Why it mattersSeparates administrators from everyday users cleanly, so people get the access their job needs and no more.

A more flexible permissions system beyond the current two roles, allowing finer-grained control over what individuals and groups can see and do.

Why it mattersWould let larger organizations model real-world access policies precisely, beyond a simple owner/user split.

Enterprise single sign-on with the customer's identity provider, with server-verified identity and on-demand provisioning when embedded in an LMS — so users reach JoySuite through existing credentials.

Why it mattersFits JoySuite into the company's existing identity stack, so there's no separate login to manage or de-provision.

Data is encrypted in transit and at rest with 256-bit encryption, and customer content is never used to train AI models, with retention kept under customer control.

Why it mattersMeets the baseline data-protection bar IT reviewers require, so security review starts from a solid footing.

Answers are restricted to admin-approved sources rather than the open web, every answer is cited and traceable for audit, and audit logging covers administrative actions.

Why it mattersMakes AI output defensible — every answer can be traced to a source and admin actions are on record.

SOC 2 Type II attestation covering security, availability, and confidentiality controls. On top of the encryption, grounding, and audit controls already in place.

Why it mattersGives regulated buyers the third-party attestation their procurement process requires.

ISO 27001 certification of the information-security management system. On top of the encryption, grounding, and audit controls already in place.

Why it mattersGives regulated buyers the third-party attestation their procurement process requires.

GDPR compliance for handling and protecting the personal data of EU data subjects. On top of the encryption, grounding, and audit controls already in place.

Why it mattersGives regulated buyers the third-party attestation their procurement process requires.

HIPAA compliance for safeguarding protected health information (PHI). On top of the encryption, grounding, and audit controls already in place.

Why it mattersGives regulated buyers the third-party attestation their procurement process requires.