Learning Resource Hub

Finding the right course or job aid means digging through the LMS, shared drives, and old emails. Learning Resource Hub asks Joy to surface the resources that fit your topic and role, and points you straight to where they live.

Para L&D Teams New Hires Managers All Employees
Prompt de exemplo para o assistente Joy

Find the learning resources I should use to get up to speed on [topic] before I [task] — courses, job aids, guides, and recorded sessions I can access.

Como pode ficar

Um exemplo ilustrativo. Seu resultado vai refletir suas fontes, dados e pedidos.

Find the learning resources I should use to get up to speed on our updated returns and refunds policy before I start taking customer calls on it next week — courses, job aids, guides, and recorded sessions I can access.

I searched the Knowledge Center for the updated returns and refunds policy and pulled the resources you can open, grouped by how you'll use them. Work top to bottom and the two courses are the priority before your first calls.

Here's what's in the Knowledge Center on the updated returns and refunds policy, ordered so you can work through it before your first calls. Everything below is scoped to what your role can open.

Start here — courses.

  • Returns & Refunds: 2026 Policy Update. 25-minute course on the new 45-day window and the exceptions list (Knowledge Center → Customer Support → Policy Training).
  • Handling Refund Requests on Calls. Short course on the call flow and what to say when a request falls outside policy (Knowledge Center → Customer Support → Skills).

Keep open while you work — job aids and guides.

  • Refund Decision Quick Card. One-page flowchart for approve, escalate, or decline (Knowledge Center → Job Aids).
  • Returns & Refunds FAQ. The 20 questions customers ask most, with approved wording (Knowledge Center → Customer Support → Guides).

Watch when you have time — recorded session.

  • Policy Update Briefing (recorded June 12). The product team walks through what changed and why, 38 minutes (Knowledge Center → Recorded Sessions).

Source of record — policy.

  • Returns and Refunds Policy v4.0. The full policy the courses and job aids are built on, effective April 1 (Knowledge Center → Policies).

A manager-only coaching guide also matched your search but sits outside your access, so it isn't listed here.

Want me to pull the key changes from the policy update into a short summary you can skim right before your first call?

From "where do I start?" to the right resources

Learning Resource Hub turns "where do I even start?" into a single question. A learner asks Joy for the resources on a topic or task, and Joy searches the Knowledge Center — courses, job aids, guides, recorded sessions, policies — and returns the most relevant ones, grouped and pointed to where they live.

  1. Curate your learning content in the Knowledge Center

    Bring your courses, job aids, guides, recorded sessions, and policies into the Knowledge Center. Joy indexes them so they're searchable by topic, not just by folder.

  2. Set role-based access

    Set permissions so each learner only sees resources they're entitled to open. Results are scoped to the person asking, from managers to new hires.

  3. A learner asks for a topic or task

    Someone asks Joy in plain language: "What should I use to get up to speed on the returns policy before I take calls?" They don't need to know where anything lives.

  4. Joy returns grouped, pointed results

    Joy searches the Knowledge Center and returns the most relevant resources, grouped by how they'll be used and pointing to where each one lives. Every result is one the learner can actually open.

  5. Make it one click for your team

    Save this ask as a custom command on the assistant your team already uses, so anyone can run it in one step.

Deixe do seu jeito

Search by Topic

Ask in plain language for a topic or task. Joy finds matching resources across every content type, not just by filename.

Grouped Results

Resources come back grouped — courses, job aids, guides, recorded sessions — so learners know where to start and what to keep open.

Role-Scoped

Every result respects role-based permissions. Learners only see the resources they're entitled to open.

Points to the Source

Each result says where the resource lives in the Knowledge Center, so the learner goes straight to it.

New-Hire Ramp-Up

A new hire asks for everything they need on a topic before their first week on it, and gets a ready-made reading order.

Pre-Task Prep

Before a task — a first performance review, a system rollout — a learner pulls the exact resources for it in one ask.

Role-Based Starting Points

Managers, sales, and support each ask the same question and get the resources scoped to their own role.

Refresher Lookup

Someone who trained months ago asks where the material lives now and gets the current version, not a stale copy.

Frequently Asked Questions

How do learners find the right training resource?

They ask Joy for a topic or task in plain language. Joy searches your Knowledge Center — courses, job aids, guides, recorded sessions, and policies — and returns the most relevant resources, grouped and pointed to where each one lives.

Does it respect who can see what?

Yes. Results are scoped by role-based permissions, so each learner only sees resources they're entitled to open. A manager-only guide won't show up for someone without access to it.

What kinds of resources can it surface?

Anything you curate in the Knowledge Center: courses, job aids, quick-reference guides, FAQs, recorded sessions, and policy documents. Joy searches across all of them at once instead of one folder at a time.

Is this different from searching the LMS?

It searches by topic and task rather than by title or folder, across every content type in one ask, and returns results grouped by how you'll use them. A learner who doesn't know where to look still gets a sensible starting point.

How does it stay current?

Joy searches the resources in your Knowledge Center as they are, so when you update or add content the results reflect it. Learners get the current version rather than an out-of-date copy.

Receitas Relacionadas

T&D

Learner FAQ

Employees ask post-training questions and get instant refreshers.
T&D

Job Aid Creator

Turn any procedure into a one-page job aid your team can follow at the point of need.
RH

New Hire Knowledge Base

New hires ask Joy where to find onboarding docs and get cited pointers.

Ready to help learners find the right resource in one ask?

Entre na lista de espera e seja o primeiro a experimentar este fluxo de trabalho quando o JoySuite for lançado.

Entrar na Lista de Espera Ver Todas as Receitas