Show what your customer education actually returns. Joy reads your LMS, support, and renewal data and lays out how academy completion links to fewer tickets, faster time-to-value, and higher renewals.
Using our LMS, support, and renewal data, build a report on how completing our [customer academy] affects [support tickets, time-to-value, and renewal rate]. Compare accounts that finished the training against those that didn't.
À quoi cela peut ressembler
Un exemple illustratif. Votre résultat dépendra de vos sources, de vos données et de vos demandes.
Using our LMS, support, and renewal data, build a report on how completing our Onboarding Academy affects support tickets, time-to-value, and renewal rate. Compare accounts that finished the training against those that didn't.
I pulled the 210 accounts that reached a renewal decision in the last 12 months and split them by whether they finished the Onboarding Academy. The 128 that completed it out-performed the 82 that didn't on all three metrics.
I lined up the 210 accounts that came up for renewal in the last 12 months, split them by whether they finished the Onboarding Academy, and compared the two groups on the three things you asked about. The 128 accounts that completed training beat the 82 that didn't on every one.
94%
Renewal rate: trained
▲ 15 pts vs 79% untrained
4.1
Support tickets / account
▼ 38% vs 6.6 untrained
34 days
Time-to-value
▼ vs 65 days untrained
112%
Net revenue retention
▲ 14 pts vs 98% untrained
The renewal gap is the headline. Accounts that finished the Academy renewed at 94%, against 79% for those that didn't: 15 points, worth roughly $410K of retained ARR across this cohort.
Fewer tickets. Trained accounts logged 4.1 support tickets each in their first year versus 6.6 for untrained (38% fewer), which tracks with the drop in “how do I” questions once teams have been through onboarding.
Faster time-to-value. They reached their first key milestone in 34 days on average, against 65 for untrained accounts. Getting to value sooner is the strongest early predictor of renewal in your data.
More expansion. Net revenue retention ran at 112% for trained accounts versus 98% untrained, so training doesn't just hold the base, it lines up with growth.
One caveat worth saying plainly in the QBR: this is correlation, not proof of cause. Bigger, better-resourced accounts are both more likely to finish training and more likely to renew. Even so, the pattern is consistent enough that pushing the 82 untrained accounts through the Academy is a low-cost bet, and the ones renewing in the next two quarters are the place to start.
Want me to draft a one-page summary you can paste into your QBR deck, or break the numbers down by account segment?
From three systems to one clear picture
Customer Training ROI Report asks Joy to read your LMS completion records alongside support and renewal data, then compare the accounts that finished training against those that didn't. You get the difference in tickets, time-to-value, and renewal rate in one written analysis, with the numbers laid out so you can drop them into a review.
Connect your sources
Make sure your LMS completion data, support tickets, and renewal records are connected to the workspace or in your Knowledge Center. Joy reads what's there at ask time.
Say which program and metrics
Tell Joy which academy or course to measure and which outcomes matter (tickets, time-to-value, renewal rate, expansion) and over what window.
Review the comparison
Joy splits accounts into trained and untrained, lines them up on each metric, and calls out the caveats so the numbers hold up under scrutiny.
Use it where you work
Ask for a one-page summary, then copy it into your QBR deck, board update, or budget request. Refine with follow-ups like “break this down by segment.”
Make it one click for your team
Save this ask as a custom command on the assistant your team already uses, so anyone can run it in one step.
Faites-en la vôtre
Joins Three Systems
Pulls LMS completion, support tickets, and renewals together so you don't have to reconcile them by hand.
Trained vs. Untrained
Every metric is a like-for-like comparison between accounts that finished training and those that didn't.
Honest Caveats
Joy flags correlation versus cause and what could skew the read, so the analysis survives a skeptical CFO.
Ready for the Deck
The output is a clean written summary you can paste straight into a QBR or budget review.
Single Course
Measure one specific course or certification instead of the whole academy.
Cohort Over Time
Compare this year's completers against last year's to show whether the program is improving.
Dollar Impact
Frame the renewal gap in retained ARR to put a number on the program's return.
By Segment
Split the comparison by customer size or industry to see where training moves the needle most.
Frequently Asked Questions
How do you measure the ROI of customer training?
Joy compares accounts that completed your training against those that didn't across the outcomes you care about: support tickets, time-to-value, renewal rate, and expansion. It reads your LMS, help desk, and renewal data and lays out the difference in one written analysis you can put in front of stakeholders.
What data do I need for a customer training ROI report?
Completion records from your LMS, support ticket history, and renewal outcomes, ideally with usage and onboarding milestones. Joy reads whatever you've connected to the workspace or Knowledge Center; it doesn't need the systems merged ahead of time.
Does this prove training caused the results?
No, and Joy says so. The comparison shows a correlation between completing training and better outcomes, and it flags the honest caveats, for example that larger accounts are both more likely to train and more likely to renew. That candor is what makes the report credible.
Can I break the results down by segment?
Yes. Ask Joy to split the comparison by account size, industry, or region, or to focus on a single course. You can also compare this year's completers against last year's to show whether the program is improving.
Can Joy send the report to my leadership team?
Joy drafts the analysis and a one-page summary in chat. You copy it into your QBR deck, board update, or email and send it yourself. Joy doesn't send messages on your behalf.
