PTO Utilization Analysis

Across the company, people are using 62% of the paid time off they accrue over the last twelve months, which leaves roughly 3,100 accrued days sitting unused on the books. That average hides a wide spread between teams, and the low end is where the risk sits.

Here is utilization by team, from highest to lowest. Anything in red is well below the company average and worth a closer look.

Sales leads at 88%, with Marketing at 74% and Product at 69% — all comfortably above the 62% average, so those teams are genuinely disconnecting. Operations sits at 61%, right on the line. The concern is the bottom two: Engineering at 48% and Support at 41% are the only teams meaningfully below average, and chronically low time-off is a recognized burnout signal, not a sign of dedication.

Support is the one I would act on first. At 41% it is the lowest team on the board, and it is the same team the turnover read already flagged as your worst attrition hotspot. Low PTO usage and high exits tend to compound: people who never step away burn out and leave, which piles more coverage onto whoever stays, which pushes their usage down further. Engineering at 48% is the second flag — less acute than Support, but the same shape.

Sales at 88% is healthy, not alarming — high usage on its own is not an over-work signal, it just means that team is taking what it earns. The takeaway is narrow: two teams, Support and Engineering, are leaving most of their time off unused in a way that lines up with real attrition risk. A manager nudge to actually book time helps, but it is worth checking first whether workload or thin coverage is what is blocking them from taking it.