Visa & Immigration Info

Employees on work visas ask Joy how your company handles travel, renewals, and extensions, and get a cited answer from your mobility policy in seconds. For anything specific to their case, Joy points them to the mobility team.

For Visa Holders Global Mobility Teams HR & People Teams International New Hires
Sample prompt to Joy's Assistant

I'm on an [H-1B] — what are the rules for [international travel and visa renewal], and how far ahead should I start?

What it can look like

An illustrative example. Your output will reflect your own sources, data, and prompts.

I'm on an H-1B — what are the rules for international travel and visa renewal, and how far ahead should I start?

Here's how the Global Mobility Guide and Immigration Policy handle H-1B travel and renewals, along with the lead time to plan for. This is our company policy rather than legal advice, so anything specific to your case goes to the mobility team.

To re-enter the U.S. after international travel you need three things in hand: a valid H-1B visa stamp in your passport, your current I-797 approval notice, and recent pay stubs, per the Global Mobility Guide, Section 5 (“International Travel & Re-entry”), page 18.

ScenarioPolicy guidance and timing
Travel with a valid visa stampAllowed. Carry your I-797 approval notice and recent pay stubs.
Travel with an expired visa stampRenew the stamp at a U.S. consulate before returning.
Filing an extensionStart with the mobility team at least 6 months before expiry.
Change of employer or roleConsult the mobility team first; it may require a new petition.

If your visa stamp has expired, you can't re-enter on it. You would renew it at a U.S. consulate abroad before returning, and the Immigration Policy asks you to notify the mobility team before booking any travel that falls near an expiry date so they can confirm your documents and timing.

For extensions, start early. The Immigration Policy sets a lead time of at least 6 months before your I-797 expires to begin the extension with the mobility team, and premium processing is available to shorten the adjudication window when timing is tight. If you're changing employer or moving into a materially different role, check with the mobility team first, since that can require a new or amended petition.

That covers what the policy says. For how any of this applies to your specific dates, filings, or eligibility, the mobility team is the right next stop, and they'll bring in immigration counsel where a legal question is involved.

Want me to explain the documents to carry when traveling, or walk through the green-card sponsorship process at a high level?

From mobility policy to instant answers

Visa & Immigration Info points Joy at your Global Mobility Guide, immigration policy, and travel checklists so employees on work visas get accurate, cited answers about travel, renewals, and extension timing whenever they ask. Every response quotes the exact policy section it came from.

  1. Connect your mobility content

    Upload your Global Mobility Guide, immigration policy, travel and re-entry checklists, and the visa extension process guide to the Knowledge Center so every answer is grounded in your own documents.

  2. Set who sees what

    Scope access so employees see general policy and timelines while case notes and manager-only guidance stay restricted. Then people just ask Joy.

  3. Decide what goes to a human

    Tell Joy to hand off anything case-specific — an individual's eligibility, a filing decision, or a legal question — by pointing the employee to the mobility team or counsel instead of answering it itself.

  4. Keep it current

    As policy, timelines, or document requirements change, update the guide in the Knowledge Center and Joy's answers stay in sync with your latest version.

  5. Make it one click for your team

    Save this ask as a custom command on the assistant your team already uses, so anyone can run it in one step.

Make it yours

Cited Answers

Every response quotes the exact section of your mobility guide or immigration policy, so employees know it's accurate and can read the full detail.

Timeline-Aware

Answers surface the lead times that matter — when to start an extension, when to renew a stamp — so people plan early instead of scrambling.

Policy, Not Legal Advice

Joy explains what your company policy says and stops there. Case-specific and legal questions are pointed to the mobility team or immigration counsel.

Permission-Aware

General policy is open to the people it applies to, while individual case notes and manager guidance stay scoped to the right roles.

Multi-Visa Coverage

H-1B, L-1, TN, O-1, and student-to-work transitions each have their own rules. Joy answers from the policy section that matches the employee's status.

Country-Specific Guidance

Consular processing and document requirements differ by country. Joy serves the guidance your policy sets for the destination in question.

New Hire Onboarding

International new hires ask what to bring on day one and how status transfers work, and get a plain-language answer grounded in your policy.

Multilingual

Employees ask in their preferred language and get the same cited answer in that language, even when your policy is written in English.

Frequently Asked Questions

What is a visa and immigration info assistant?

It answers employee questions about your company's immigration and global-mobility policy — travel rules, visa renewals, extension timelines, and required documents. It's grounded in your own uploaded documents and gives cited answers on demand. Employees just ask Joy.

Does Joy give legal or immigration advice?

No. Joy explains the company's policy and timelines from your documents; it is not legal advice and does not replace immigration counsel. Case-specific questions about an individual's eligibility, filings, or dates go to the mobility team, who involve counsel where a legal question is present.

What immigration questions do employees ask most?

Common questions include what to carry when traveling internationally, whether an expired visa stamp needs renewing before re-entry, how far ahead to start an extension, whether premium processing is available, and how a change of employer or role affects status.

How do employees get accurate immigration answers?

Every answer cites the exact section of your Global Mobility Guide or immigration policy, so employees can verify it. Joy only answers from your uploaded documents, and when a question isn't covered or is case-specific, it points the employee to the mobility team instead of guessing.

Can it handle different visa types and countries?

Yes. When your policy covers H-1B, L-1, TN, and other statuses, or sets country-specific consular guidance, Joy answers from the section that matches the employee's status and destination. Where your documents don't cover a situation, it routes the person to the mobility team.

Related Recipes

HR

HR Help Desk

Employees ask HR questions and get cited policy answers in minutes.
HR

Remote I-9 Guidance

New hires get step-by-step I-9 guidance grounded in your docs.
HR

Form Finder

Ask for a form and get the direct link from the Knowledge Center.

Ready to launch Visa & Immigration Info?

Join the waitlist and be first to try this workflow when JoySuite launches.

Join the Waitlist Browse All Recipes