New Hire Knowledge Base

New hires ask Joy where things live and get a cited pointer straight to the right onboarding doc — the org chart, IT setup guide, the PTO policy — from a curated New Hire space, instead of hunting through folders or messaging five people.

For New Hires HR and People Ops IT and Onboarding Leads Hiring Managers
Sample prompt to Joy's Assistant

As a new hire, where do I find [the org chart, IT setup steps, and the PTO policy]?

What it can look like

An illustrative example. Your output will reflect your own sources, data, and prompts.

As a new hire, where do I find the org chart, IT setup steps, and the PTO policy?

All three are in your curated New Hire space, so here's where each one lives and what it covers — with links you can open.

All three live in the curated New Hire space in the Knowledge Center, so you don't have to hunt across folders. Here's where each one sits and what it covers.

Org Chart
New Hire space — who's who by team
IT Setup Guide
New Hire space — laptop, SSO, VPN
PTO/Leave Policy
Employee Handbook — accrual and requests

The Org Chart in the New Hire space lays out who's who by team, so you can trace reporting lines and find the right person before you start pinging people.

The IT Setup Guide covers your laptop, SSO, VPN, and the help-desk contact to reach on day one if anything won't connect.

The PTO/Leave Policy sits inside the Employee Handbook and spells out how time off accrues and the steps to request it.

Those are the three you asked about. Here's the rest of the New Hire space, grouped by when you'll reach for it.

First day

  • IT Setup Guide — laptop, SSO, VPN, and your day-one help-desk contact.
  • Building/Access — parking, badge pickup, and where to check in.
  • Payroll Enrollment — direct deposit and tax forms to complete first.

First week

  • Org Chart — who's who by team and reporting lines.
  • Benefits Enrollment — health, dental, and retirement, with the enrollment window.
  • 30-60-90 Outline — what your first three months are meant to cover.

Policies

  • Employee Handbook — the full policy set, expectations, and culture.
  • PTO/Leave Policy — accrual and the steps to request time off.
  • Code of Conduct — the standards you're held to and how to raise a concern.

You can open any of these from the New Hire space, or just ask me a follow-up — the exact PTO accrual rate, or the day-one IT contact — instead of digging through the folder yourself.

Want me to walk through the IT setup steps now, or pull the PTO accrual details from the handbook?

From a crowded folder to a cited answer

New Hire Knowledge Base turns your onboarding folder into something a new hire can simply ask. They describe what they need in plain language and Joy points them to the exact document — the org chart, the IT setup guide, the PTO policy — with a citation and a link they can open, all from a curated New Hire space.

  1. Curate the New Hire space

    Put your onboarding docs — org chart, IT setup guide, employee handbook, checklists — into the New Hire folder in the Knowledge Center. Joy answers only from what's in there, so pointers stay accurate.

  2. Set who sees what

    Scope the space by role so each new hire only gets pointers to documents they're allowed to see. Sensitive or team-only material stays out of scope automatically.

  3. New hires ask in plain language

    Questions arrive the way people actually phrase them: "Where's the org chart?" or "How do I set up my laptop?" No need to know the folder structure or the file names.

  4. Get a cited pointer back

    Joy names the document, says what it covers, and links to it in the New Hire space, so the new hire can open it and read the detail themselves. Follow-ups pull specifics from the same docs.

  5. Make it one click for your team

    Save this ask as a custom command on the assistant your team already uses, so anyone can run it in one step.

Make it yours

Cited Pointers

Every answer names the source document and links to it, so the new hire can open the org chart or handbook and verify the detail themselves.

Role-Scoped

New hires only get pointers to documents their role is allowed to see. Team-only or sensitive material never shows up in scope.

Grouped By When You Need It

Answers organize the docs into first day, first week, and policies, so a new hire sees what to read now versus later.

No Made-Up Answers

Joy points only to what's in the New Hire space. If something isn't there, it says so and names the team that owns it, instead of guessing.

Pre-Start Access

Give new hires the space before day one so they can ask what to bring, where to park, and how to log in before they walk in.

Multi-Location

Different offices have different setup and access docs. Scope the space by site so each new hire is pointed to their location's guides.

Role-Based Onboarding

Engineers, sales, and support each get their department's onboarding docs on top of the shared handbook and org chart.

Multilingual

New hires ask in their preferred language and get the pointer and summary in that language, even when the docs are in English.

Frequently Asked Questions

How do I help new hires find onboarding documents?

Put your onboarding docs in a New Hire space in the Knowledge Center and let new hires ask Joy in plain language. Instead of scrolling a shared folder, they get a cited pointer to the exact document — the org chart, IT setup guide, or PTO policy — with a link they can open.

Does Joy only answer from documents a new hire is allowed to see?

Yes. The New Hire space is role-scoped, so Joy only points to documents that person has access to. When something they're asking about isn't in their space, Joy says so and names the team that owns it — for example, pointing them to IT or People Ops — rather than guessing or surfacing material they shouldn't see.

What onboarding questions do new hires ask most?

Common ones are where the org chart is, how to set up their laptop, SSO, and VPN, how PTO accrues and how to request it, where to enroll in benefits and payroll, and what their first 30-60-90 days should cover. Each maps to a document in the New Hire space.

Can a new hire ask follow-up questions instead of reading the whole document?

Yes. After Joy points to a document, the new hire can ask for a specific detail from it — like the exact PTO accrual rate or the day-one IT help-desk contact — and Joy answers from that same doc with the citation, so they don't have to read the full file to get one fact.

How do I keep the answers current?

Update the docs in your New Hire space in the Knowledge Center and Joy's pointers stay in sync with the latest versions. When you notice a question that isn't covered, that's your cue to add the missing document to the space.

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