Front

Front AI Integration

Communication

With Front connected, your assistants can answer questions from the conversations, messages, contacts, tags, and teammate assignments in the shared inboxes you include. Ask for your conversation history with Acme Corp or what you told a customer about their refund.

Access Mode
Read Only
Setup Time
~5 minutes
Auth Method
API Key
Available soon Read-only by default

Connect Front to JoySuite

Your assistants read Front conversations and message history when someone asks.

Available soon. Setup takes about 5 minutes once it's ready.
Join Waitlist

What you can do

Finding what your team already told a customer usually means searching several inboxes and channels.

Review history with a customer

"What's our conversation history with Acme Corp?"

Ask for every conversation with a company, across your shared inboxes.

Catch up before you reply

"Summarize recent messages from this customer"

Get a summary of a customer's recent messages before you answer.

Find open conversations by topic

"What open conversations do we have about billing?"

Ask which open conversations are about a topic such as billing.

Check unassigned conversations

"How many unassigned conversations are in the support inbox?"

See how many conversations in an inbox have no owner.

Find a past reply

"What did we tell the customer about their refund request?"

Ask what your team told a customer about a request and get the message.

Match conversations to CRM accounts

"What Front conversations mention accounts in my CRM?"

See which Front conversations mention accounts in your CRM.

What Your Assistants Can Access

JoySuite securely connects to Front, making these resources available to your assistants.

💬

Conversations

Access conversation threads and message history.

Subject Contact Status Assignee Last Reply
📧

Messages

Query individual messages and replies.

Content From To Date Type
📥

Inboxes

Access shared inbox information and metrics.

Name Type Unassigned Open Members
👥

Contacts

View contact information and conversation history.

Name Email Company Conversations Notes
🏷️

Tags

Query conversations by tags and categories.

Tag Count Description
👤

Teammates

Access team member information and assignments.

Name Email Assigned Inboxes

Connector Commands

Use these specialized commands to interact with your Front data directly in conversations.

/front conversation

Get Conversation

Retrieve conversation thread and messages.

/front search

Search

Search conversations by content or contact.

/front contact

Get Contact

View contact and conversation history.

/front inbox

Get Inbox

View inbox status and metrics.

/front unassigned

Unassigned

List unassigned conversations.

/front summary

Summarize

Get summary of conversation or contact.

Commands respect your permissions and access settings.

Connect Front to Your Other Tools

See how Front works with your other connected tools.

📥
+
☁️

Front + Salesforce Integration

Reference Front conversations alongside CRM data when you ask about a customer.

📥
+
💬

Front + Slack Integration

Connect Front conversations with internal Slack discussions for team context.

📥
+
📋

Front + Asana Integration

Link customer conversations with project tasks for issue tracking.

📥
+
📊

Front + Analytics Integration

Combine conversation volume and topics with your analytics data.

Permissions & Access Control

You control exactly what JoySuite can access within Front.

Default

Read Access

Read-only is the default for every connector. Your assistants can search and retrieve data. Nothing in your source system is ever changed.

  • Search and query records
  • View record details and history
  • Access related records and associations
  • View reports and dashboards
Not available

Write Access

The Front connector is read-only. JoySuite can search and read Front data but can't create, change, or delete anything in it.

  • Make changes in Front itself
For your IT team Security & safety How JoySuite works with your LMS

Frequently asked questions

Does JoySuite store my Front conversations?

No. JoySuite connects to Front via API and queries conversations in real-time. Your messages stay in Front. JoySuite reads them from Front when you ask a question and doesn't keep a copy.

Which inboxes can JoySuite access?

JoySuite can access inboxes based on your Front API permissions. You control which inboxes to include during setup.

Can I limit which data JoySuite can access?

Yes. During setup, you choose which inboxes and data types to include. Access follows your Front permission settings.

How long does setup take?

About 5 minutes. Generate an API key in Front, enter it in JoySuite, and start asking questions.

Can all team members use this?

Yes. The integration is available to all JoySuite users, and queries respect Front inbox permissions.

Related Connectors

Other connectors people use with Front.

Salesforce

Salesforce

CRM & Sales
Slack

Slack

Communication
HubSpot

HubSpot

CRM & Sales
Asana

Asana

Project Management

Connect Front when it launches

Join the waitlist and we'll tell you when the Front connector is available.

Join Waitlist