Delighted

Delighted AI Integration

Survey & Feedback

With Delighted connected, your assistants can answer questions from NPS, CSAT, and CES responses, respondent history, and the custom properties you track. Ask what detractors complained about most this month or how your NPS changed last quarter.

Access Mode
Read Only
Setup Time
~5 minutes
Auth Method
API Key
Available soon Read-only by default

Connect Delighted to JoySuite

Your assistants read Delighted responses and comments when someone asks.

Available soon. Setup takes about 5 minutes once it's ready.
Join Waitlist

What you can do

Finding out what detractors keep complaining about usually means filtering responses and reading comments one at a time.

Read this month's detractor responses

"Show me all detractor responses from this month"

List every detractor response from a period, each with its comment.

See how your NPS has moved

"How has our NPS changed over the last quarter?"

Ask how your score changed over a quarter.

Find recurring complaints

"What are detractors complaining about most?"

Ask what detractors mention most and get the common themes.

Search feedback by topic

"Find all feedback mentioning pricing"

Find every comment that mentions a topic such as pricing.

Match detractors to support tickets

"Show detractors who also have open support tickets"

See which detractors also have open support tickets.

Find low scores from key accounts

"Which enterprise accounts gave us low scores recently?"

Ask which enterprise accounts gave low scores recently, filtered by your custom properties.

What Your Assistants Can Access

JoySuite securely connects to Delighted, making these resources available to your assistants.

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Responses

Access NPS scores and feedback.

Score Comment Person Created Segment
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People

View respondent profiles and history.

Name Email Scores Last Response Properties
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Trends

Access NPS trends over time.

Period NPS Responses Promoters Detractors
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Segments

View segments and properties.

Name Value Responses NPS Trend
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Comments

Search feedback comments.

Comment Score Person Date Sentiment
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Surveys

Access survey configurations.

Name Type Responses NPS Status

Connector Commands

Use these specialized commands to interact with your Delighted data directly in conversations.

/delighted responses

Get Responses

Retrieve NPS responses with filters.

/delighted person

Get Person

View respondent history and scores.

/delighted search

Search Feedback

Search comments and responses.

/delighted nps

Get NPS

View NPS score and breakdown.

/delighted trends

Get Trends

Retrieve NPS trends over time.

/delighted detractors

List Detractors

Find recent detractor responses.

Commands respect your permissions and access settings.

Connect Delighted to Your Other Tools

See how Delighted works with your other connected tools.

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Delighted + Salesforce Integration

Connect NPS scores with CRM accounts to identify at-risk renewals and prioritize customer success outreach.

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Delighted + Slack Integration

See what your team said in Slack about an unhappy customer next to that customer's Delighted responses.

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🎫

Delighted + Zendesk Integration

Link NPS feedback with support tickets to understand how support experiences impact satisfaction.

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Delighted + Analytics Integration

Combine NPS data with business metrics to see how satisfaction lines up with revenue and renewals.

Permissions & Access Control

You control exactly what JoySuite can access within Delighted.

Default

Read Access

Read-only is the default for every connector. Your assistants can search and retrieve data. Nothing in your source system is ever changed.

  • Search and query records
  • View record details and history
  • Access related records and associations
  • View reports and dashboards
Not available

Write Access

The Delighted connector is read-only. JoySuite can search and read Delighted data but can't create, change, or delete anything in it.

  • Make changes in Delighted itself
For your IT team Security & safety How JoySuite works with your LMS

Frequently asked questions

Does JoySuite store my Delighted data?

No. JoySuite connects to Delighted via API and queries data in real-time. Your NPS data stays in Delighted. JoySuite reads it from Delighted when you ask a question and doesn't keep a copy.

What Delighted permissions does JoySuite need?

Read access via API key for searching responses, people, and trends. You control which data is accessible during setup.

Can I filter by custom properties?

Yes. JoySuite can search and filter responses by any custom properties you've set up in Delighted.

How long does setup take?

About 5 minutes. Get your API key from Delighted, paste it into JoySuite, and start querying your NPS data.

Does this work with all Delighted survey types?

Yes. JoySuite supports NPS, CSAT, CES, and other survey types available in Delighted.

Related Connectors

Other connectors people use with Delighted.

Qualtrics

Qualtrics

Survey & Feedback
SurveyMonkey

SurveyMonkey

Survey & Feedback
Typeform

Typeform

Survey & Feedback
Salesforce

Salesforce

CRM & Sales

Connect Delighted when it launches

Join the waitlist and we'll tell you when the Delighted connector is available.

Join Waitlist