Help Scout

Help Scout AI Integration

Support & Service

With Help Scout connected, your assistants can answer questions from conversations, customers, mailboxes, tags, and your Help Scout Docs. Ask which conversations have waited more than four hours or what Acme Corp has contacted you about this year.

Access Mode
Read & Write
Setup Time
~5 minutes
Auth Method
OAuth 2.0
Available soon Read-only by default

Connect Help Scout to JoySuite

Your assistants look up Help Scout conversations and Docs articles when someone asks.

Available soon. Setup takes about 5 minutes once it's ready.
Join Waitlist

What you can do

Finding every conversation with one customer this year usually means searching mailboxes and scrolling through threads.

Find active conversations with key customers

"Show me all active conversations with VIP customers"

Ask for conversations by customer group, such as VIPs, across mailboxes.

See who has waited too long

"Which conversations have been waiting over 4 hours?"

List the conversations waiting longer than a time you choose.

Review a customer's history

"What has Acme Corp contacted us about this year?"

Get everything a company has contacted you about in a period.

Check your Docs

"Do we have an article about billing questions?"

Ask whether a Docs article already answers a question.

Find renewals with open conversations

"Show customers with open conversations who are up for renewal"

See which customers with open conversations are up for renewal.

Find stalled conversations

"What conversations are pending customer reply for over a week?"

Ask which conversations have waited on a customer reply for more than a week.

What Your Assistants Can Access

JoySuite securely connects to Help Scout, making these resources available to your assistants.

💬

Conversations

Access conversations, threads, and status.

Subject Status Mailbox Assignee Created
👤

Customers

View customer profiles and history.

Name Email Company Conversations Created
📬

Mailboxes

Access mailbox settings and metrics.

Name Email Conversations Users Status
📚

Docs

Search help documentation and articles.

Title Collection Content Views Updated
👥

Users

View team members and activity.

Name Email Role Conversations Rating
🏷️

Tags

Access tags and conversation categories.

Tag Name Color Conversations Created Usage

Connector Commands

Use these specialized commands to interact with your Help Scout data directly in conversations.

/helpscout conversation

Get Conversation

Retrieve conversation details and threads.

/helpscout customer

Get Customer

View customer profile and history.

/helpscout search

Search

Search conversations with filters.

/helpscout waiting

List Waiting

Find conversations awaiting response.

/helpscout docs

Search Docs

Search help documentation.

/helpscout create

Create Conversation

Start new conversations.

Commands respect your permissions and access settings.

Connect Help Scout to Your Other Tools

See how Help Scout works with your other connected tools.

🎫
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☁️

Help Scout + Salesforce Integration

Connect support conversations with CRM accounts so sales and renewal discussions start from the customer's history.

🎫
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💬

Help Scout + Slack Integration

See what your team said in Slack about a customer next to that customer's Help Scout conversations.

🎫
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📋

Help Scout + Jira Integration

Link support conversations with Jira issues to track bugs from customer report through fix.

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📊

Help Scout + Analytics Integration

Combine support metrics with business data to see how satisfaction relates to account value.

Permissions & Access Control

You control exactly what JoySuite can access within Help Scout.

Default

Read Access

Read-only is the default for every connector. Your assistants can search and retrieve data, and they change nothing in Help Scout unless your IT team turns on write access.

  • Search and query records
  • View record details and history
  • Access related records and associations
  • View reports and dashboards
Requires IT approval

Write Access

Write access is off by default. It's available only where your IT team explicitly approves and enables it.

  • Create new records
  • Update existing records
  • Add notes and activities
  • Manage associations
For your IT team Security & safety How JoySuite works with your LMS

Frequently asked questions

Does JoySuite store my Help Scout data?

No. JoySuite connects to Help Scout via OAuth and queries data in real-time. Your support data stays in Help Scout. JoySuite reads it from Help Scout when you ask a question and doesn't keep a copy.

What Help Scout permissions does JoySuite need?

Read access by default for searching conversations, customers, and docs. Write access is optional for creating and updating conversations.

Can I limit which mailboxes JoySuite can access?

Yes. Configure which mailboxes and data are available to your AI assistants during setup.

How long does setup take?

About 5 minutes. Click connect, authorize via OAuth, configure settings, and start querying.

Does this work with Help Scout Docs?

Yes. JoySuite can search your Help Scout Docs knowledge base alongside conversations.

Related Connectors

Other connectors people use with Help Scout.

Zendesk

Zendesk

Support & Service
Freshdesk

Freshdesk

Support & Service
Intercom

Intercom

Support & Service
Salesforce

Salesforce

CRM & Sales

Connect Help Scout when it launches

Join the waitlist and we'll tell you when the Help Scout connector is available.

Join Waitlist