The Challenge

Your best people are bottlenecks

Every company has a handful of experts everyone relies on. The senior engineer who knows the architecture. The sales rep who handles every tough objection. The policy expert who's been here for 20 years.

They're brilliant, and they're drowning. Half their week is spent answering the same questions over and over. The other half? Interrupted by Slack messages and “quick calls.”

Meanwhile, the rest of the team waits on an answer, guesses, or gets it wrong.

There's a better way.

Quick question about the API Need your input ASAP Urgent: Can you review? Following up... How do I handle this objection? Got a sec? 47 unread

See it in action

Ask your best people, even when they're out

Each expert is a persistent /ask command that opens right inside your assistant and stays pinned while you talk to it. Switch the command up top, ask a follow-up, and tap the glowing points to see how each piece works. Close it, and you're back in your normal assistant chat.

A vendor wants our SOC 2 report before signing. Can I send it?

Maria Alvarez · Compliance Expert

You can share our SOC 2 Type II, but only under NDA. Send the NDA first, then release the report from the Trust portal, never as an email attachment. If they ask for the bridge letter, loop in Legal. That's how Maria handled these.

Vendor Security Policy · §4.2 In scope · Legal escalation flagged

Watch it answer Switch experts, ask a follow-up, or tap a glowing point

Knowledge AssistantAsk in plain languageYour team asks the way they'd ask a colleague, with no training and no ticket. The expert answers instantly, any hour.Knowledge Assistant

Persistent commandIt stays in the chatRun /ask and the expert pins to your chat and stays open for a real back-and-forth. Other commands still work while it's open, but the expert's instructions lead. Close it to return to your assistant.How persistent commands work

Custom Virtual ExpertsA real expert, capturedBuilt from how a top performer actually works (their calls, docs, and decisions), so the judgment stays even when they don't.See a demo

Grounded & citedEvery answer shows its sourceExperts don't improvise. Each answer is grounded in the captured knowledge and cites exactly where it came from.See a demo

Universal ConnectorsTrained on your knowledgeRecordings, PDFs, chat logs, tickets: Joy learns from the sources you connect, and refreshes as they change.Universal Connectors

Secure & governedStays in its laneExperts answer only within their approved scope, respect permissions, and escalate to a human when they should.Security & governance

Make expertise available around the clock

Virtual Experts capture the knowledge of your top performers (from documents, videos, recordings, and chat history) and put it one command away. Each expert lives as a persistent command inside your team's one assistant: type “/ask Sarah” and her expertise answers in her voice, grounded in what she knows.

Recordings

PDFs

Chat Logs

Videos

Virtual Sarah

Answered · 24/7

Everything you need

Build the expert Trusted answers Always on

Knowledge sources 4 types

Sarah's Q3 call recordingsRecordingsIngested

Playbook & policy docsPDFsIngested

Knowledge Ingestion

Build Virtual Experts from any source. The more you feed them, the smarter they get.

Recordings, PDFs, chat logs, and videos all become one searchable expert, refreshed as your sources change.

Persistent commands 3 active

//ask SarahHandles sales objections like Sarah doesPersistent

//ask MikeAnswers architecture questions like MikePersistent

//ask PatKnows 30 years of client relationshipsPersistent

Custom Personas

Each expert is a persistent “/ask” command. Type “/ask Sarah” and she handles objections the way Sarah does; “/ask Mike” answers like Mike would.

Each expert stays in their own lane, so answers match the person your team would have asked. Invoke one and it stays open for a back-and-forth.

Draft a support reply from our knowledge base

Command Created/draft support responsePersistent · on

Stays open until you close it

Persistent Commands

Give a command its own instructions and sources, then set it persistent: it stays open in the chat so your team keeps asking, and its instructions lead until they close it.

Flip a command to persistent and it becomes a virtual expert: it stays pinned in the chat, its instructions lead the conversation, and your team closes it to return to the assistant.

Employees are entitled to up to 5 days of paid bereavement leave for immediate family members, and 3 days for extended family.

Employee Handbook 2024 · Section 4.2: Leave Policies

Grounded in your expert's approved knowledge

Trusted Citations

Never second-guess a policy again. Every response includes a citation to the exact source document and section.

Tap any citation to open the exact source, so every answer can be checked in seconds.

Q3 sales by region Bar

WestEastCentralSouth

Visual Results

Get responses as charts, graphs, tables, or reports. Ask data questions and get visual answers you can share.

Charts, tables, and reports come back ready to drop into a deck or share with the team.

Enterprise clients have a 60-day return window...

Helpful Flag an issue

Flag routed to the content owner

Feedback Capture

Users can flag errors, outdated info, or missing details. Reports go directly to content owners for review.

Flagged answers route straight to the content owner, so the expert only gets sharper over time.

Answered around the clock 24/7

What's our pricing for enterprise?02:14 · TokyoAnswered

What's the escalation process?09:03 · BerlinAnswered

24/7 Availability

Teams around the world get instant answers, with no waiting for someone in another time zone to wake up.

There's no queue and no waiting across time zones, so teams anywhere get the same answer the moment they ask.

Sales Expert • Trained in English

One expert answers in the user's language, even when trained on English documents.

ENESFRDE日本語100+ Languages

Any Language

Virtual Experts respond in the user's language, even when trained on English documents. One expert serves your entire global team.

One expert, trained once, serves your whole global team in the language each person speaks.

Experts are one part of the suite

Virtual Experts draw on the same knowledge that powers the rest of JoySuite. Connect your sources once, and every capability works from those same sources, so nothing gets duplicated and nothing falls out of date.

Company-wide

Knowledge Assistant

Beyond a single expert's domain, your whole team gets instant, cited answers from all your approved content.

Explore Knowledge Assistant Sources

Universal Connectors

Feed your experts from where knowledge already lives (documents, recordings, chat logs, and more), refreshed as your sources change.

Explore Universal Connectors

Up and running in minutes

1

Feed the expert

Upload documents, videos, recordings, chat logs, or anything else that captures your expert's knowledge.

2

Make it a persistent command

Give the expert a name, its own instructions, and its own sources, then set the command to persistent so it opens a conversation your team can stay in.

3

Let the team ask

Your team types /ask and the expert's name, gets answers in their voice, keeps asking follow-ups, then closes it to return to their assistant — grounded in your expert's actual knowledge, 24/7.

When our most experienced specialist retired, twenty years of judgment didn’t walk out the door. We’d captured how she thinks in a virtual expert, and the team still asks her the hard questions every week.

Future You

Compliance Leader

Imagine saying this, with Joy.

← Knowledge Assistant Visual Intelligence →

Expertise that never walks out the door