Contract Q&A

Ask questions about specific contracts and get instant answers citing the exact clause. No more hunting through 50-page agreements to find one term.

For Legal Teams Customer Success Managers Sales Representatives Finance Professionals
Sample prompt to Joy's Assistant

Using our executed contracts in the Knowledge Center, answer questions about specific terms. Start with: what are the [SLA commitments] in the [customer] agreement? Cite the exact section and clause in every answer.

What it can look like

An illustrative example. Your output will reflect your own sources, data, and prompts.

Using our executed contracts in the Knowledge Center, answer questions about specific terms. Start with: what are the uptime and support SLA commitments in the Northwind Manufacturing agreement? Cite the exact section and clause in every answer.

The answer comes from the Northwind Manufacturing Master Services Agreement signed March 12, 2024, plus Amendment No. 1 from October 2024, both in the Knowledge Center. The SLA commitments sit in Section 6, with one important change made by the amendment.

We have committed Northwind to three things under Section 6 (“Service Levels”) of the MSA.

  • Uptime. 99.8% monthly platform availability, measured per calendar month; the scheduled Sunday 01:00–05:00 ET maintenance window is excluded from the calculation (Section 6.1, clause 6.1(b)).
  • Support response. Critical incidents acknowledged within 1 hour, around the clock; high-priority incidents within 4 business hours (Section 6.2, clause 6.2(a)).
  • Service credits. 5% of the monthly fee for each 0.25% below the uptime target, capped at 25% of that month's fee, and Northwind must request credits in writing within 30 days (Section 6.4, clauses 6.4(a)–(c)).

One caveat applies. Amendment No. 1 shortened the critical response time from 1 hour to 30 minutes for production-down incidents, so the amendment controls over the original Section 6.2 (Amendment No. 1, clause 2).

If Northwind asks about a specific outage, the credit calculation in clause 6.4(b) is the one to walk them through. It applies per month, not per incident.

Want me to compare these SLA terms across our other enterprise agreements? I can flag any customer with stricter response-time commitments.

From question to answer in seconds

Contract Q&A lets anyone ask questions about specific contracts in natural language. Upload a contract or point to your contract repository, and get instant answers that cite the exact section, clause, and page number.

  1. Upload your contracts

    Add executed contracts to the Knowledge Center or connect your contract repository. JoySuite indexes the full text and maintains version history.

  2. Set access permissions

    Control who can query which contracts. Sales sees their customers. CS sees their accounts. Legal sees everything.

  3. Ask questions about any contract

    Team members ask Joy in natural language: "What's the liability cap in the Acme Corp MSA?" or "Can we assign this contract to our new subsidiary?" and get answers in seconds.

  4. Get cited answers instantly

    Every answer includes the exact section, clause number, and page. Click through to see the original language in context.

  5. Make it one click for your team

    Save this ask as a custom command on the assistant your team already uses and customize it with your own content, so anyone can run it in a single click.

Make it yours

Clause-Level Citations

Every answer cites the specific section, clause, and page number in the contract.

Cross-Contract Search

Ask questions across multiple contracts: "Which customers have unlimited liability?"

Term Comparison

Compare specific terms across contracts: "How do our SLAs differ by customer tier?"

Access Controls

Role-based permissions ensure people only see contracts they're authorized to access.

Vendor Contract Q&A

Focus on vendor agreements: renewal dates, pricing terms, and termination rights.

Customer Contract Q&A

Help CS and Sales answer customer questions about their specific agreements.

Employment Agreement Q&A

HR queries employment contracts for non-compete terms, severance, and equity vesting.

Real Estate Lease Q&A

Facilities team queries leases for renewal options, maintenance obligations, and rent escalation.

Frequently Asked Questions

How can I search contracts without reading every page?

JoySuite indexes your contracts and lets you ask questions in natural language. Instead of reading through 50 pages, ask 'What's the liability cap?' or 'When can we terminate?' and get instant answers with exact clause citations.

Can AI accurately find specific contract terms?

Yes. Every answer cites the exact section, clause number, and page where the information appears. Click through to see the original language in context. The AI doesn't guess. It finds and quotes the actual contract text.

How do I compare terms across multiple contracts?

Ask cross-contract questions like 'Which customers have unlimited liability?' or 'How do our SLAs differ by customer tier?' JoySuite searches across your entire contract repository and presents a comparison.

Who can access contract information through the Q&A assistant?

Role-based permissions control access. Sales sees their customer contracts. CS sees their accounts. Legal sees everything. You configure who can query which contracts to maintain confidentiality.

What contract formats does the system support?

Upload PDF, Word, or any text-based contract format. The system indexes the full text, maintains version history, and handles amendments and addenda as part of the original agreement.

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