Looking for a ServiceNow AI integration? JoySuite connects to your ServiceNow instance, giving AI assistants access to incidents, requests, changes, and CMDB data. Ask questions in natural language, surface IT issues, and help your team resolve faster—without writing complex queries.
Your ITSM platform contains critical operational data, but finding specific information means navigating modules and building list views.
"Show me all P1 incidents opened today"
No more building list filters.
"Which incidents are about to breach SLA?"
Get alerts without configuring views.
"What services are affected by open incidents?"
Understand blast radius instantly.
"What CIs are related to the payment server?"
Navigate relationships with ease.
"Show incidents affecting VIP customers with open deals"
Combine ITSM data with CRM.
"What changes are scheduled during the sales event?"
AI surfaces timing conflicts.
No GlideRecord required. Connect in 5 minutes.
JoySuite securely connects to ServiceNow, making these resources available to your AI assistants.
Access incidents, priorities, and resolution.
View service requests and catalog items.
Access change requests and schedules.
Search configuration items and relationships.
Search knowledge articles.
Access user and group data.
Use these specialized commands to interact with your ServiceNow data directly in conversations.
Retrieve incident details and history.
View request details and status.
Search across ServiceNow tables.
Search configuration items.
View scheduled changes.
Create incidents or requests.
Combine ServiceNow data with other connected systems for deeper insights.
Connect IT incidents with CRM accounts to prioritize issues affecting key customers and deals.
Get notified in Slack about P1 incidents, SLA risks, and change approvals. Keep your team responsive.
Link ServiceNow incidents with Jira issues for seamless handoff between IT ops and development.
Combine ITSM metrics with business data for comprehensive operational intelligence.
You control exactly what JoySuite can access within ServiceNow.
No. JoySuite connects to ServiceNow via OAuth and queries data in real-time. Your ITSM data stays in ServiceNow—JoySuite just makes it searchable through AI.
Read access by default for searching incidents, requests, and CMDB. Write access is optional for creating and updating records.
Yes. Configure which tables and data are available to your AI assistants based on your security requirements.
About 5 minutes. Configure OAuth in ServiceNow, authorize the connection, and start querying your ITSM data.
Yes. JoySuite can access custom tables and applications through the ServiceNow Table API.
These connectors work great alongside ServiceNow.
Give your AI assistants access to your ServiceNow data. Get started in minutes.
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