Front

Front

Communication

Connect your Front shared inbox to JoySuite and give your AI assistants visibility into customer conversations, message history, and team collaboration. Surface context from any channel, prepare responses, and keep your team aligned.

Access Mode
Read & Write
Setup Time
~5 minutes
Auth Method
OAuth 2.0
Coming Soon

Connect Front to JoySuite

Enable your AI assistants to access shared inbox conversations, surface customer context, and help your team respond faster.

Join Waitlist

What Your Assistants Can Access

JoySuite securely connects to Front, making these resources available to your AI assistants.

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Conversations

Access full conversation threads across email, chat, SMS, and social channels.

Subject Status Assignee Tags Last Activity
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Messages

Pull individual messages, replies, and internal comments from any conversation.

Body From To Timestamp Attachments
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Contacts

Access contact profiles, communication history, and relationship context.

Name Email Phone Company Custom Fields
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Tags

View and filter conversations by tags for quick categorization and routing.

Tag Name Color Usage Count Parent Tag
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Inboxes

Access shared inboxes, individual inboxes, and team channel configurations.

Inbox Name Type Address Team Members
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Teammates

View team member profiles, availability, and assignment workloads.

Name Email Role Availability

Connector Commands

Use these specialized commands to interact with your Front data directly in conversations.

/front lookup

Look Up Conversation

Find a specific conversation by subject, contact, or conversation ID.

/front search

Search Messages

Search across conversations with filters for inbox, tags, and date range.

/front summarize

Summarize Thread

Get a comprehensive summary of a conversation including key points and action items.

/front list

List Conversations

View conversations by inbox, assignee, status, or tag.

/front history

Get Contact History

Pull complete conversation history for a specific contact or company.

/front draft

Draft Reply

Create a draft reply to an existing conversation with suggested content.

Example Prompts

See how your team can leverage Front data with natural language queries.

"

Summarize all conversations with Acme Corp from the past week. What are the open issues and who's handling them?

Conversation Search Contact History Summary
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Find all conversations tagged 'sales-inquiry' that haven't been replied to in 24 hours.

Tag Filter Response Time Prioritization
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Pull the conversation history with this candidate. What questions have they asked about benefits?

Contact Lookup Message History Topic Extraction
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Help me draft a response to this customer complaint. Keep it professional and empathetic.

Draft Reply Tone Matching Context Aware

Cross-System Intelligence

Combine Front data with other connected systems for deeper insights.

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Inbox + CRM Context

Surface Salesforce account details alongside Front conversations for complete customer context.

Respond with full visibility
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Conversations + Tickets

Correlate Front conversations with Zendesk tickets to track issues across systems.

Unified communication history
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Email + Team Chat

Link Front conversation context when accounts are discussed in Slack.

Real-time customer intelligence
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Messages + Documents

Connect Front attachments with SharePoint or Google Drive for file context.

Find docs mentioned in threads

Permissions & Access Control

You control exactly what JoySuite can access within Front.

Default

Read Access

Standard access level for searching and retrieving data.

  • Search and query records
  • View record details and history
  • Access related records and associations
  • View reports and dashboards
Optional

Write Access

Extended permissions for creating and modifying records.

  • Create new records
  • Update existing records
  • Add notes and activities
  • Manage associations

Connect in Minutes

1

Click Connect

Select Front from the connector library

2

Authorize

Log in and approve the connection

3

Configure

Choose which data to sync

4

Start Asking

Query your data with natural language

Related Connectors

These connectors work great alongside Front.

Ready to Connect Front?

Give your AI assistants access to your Front data. Get started in minutes.

Join Waitlist