Finding the right person is harder than it should be
"I needed to get my laptop fixed. I asked my manager, who sent me to IT, who sent me to facilities, who sent me back to IT—but a different IT person. Turns out there's a specific person for hardware issues, but how was I supposed to know that?"
Ask for the person, not the department
Org Chart Navigator lets employees ask questions the way they actually think: "Who handles expense reports?" "Who do I talk to about taking parental leave?" "Who's the IT person for our floor?" Instead of decoding an org chart, they describe what they need and get the right person—with contact info and context.
It's the colleague who knows everyone, available to everyone, all the time.
From org chart to instant answers
Connect your people data
Sync with your HRIS, upload your org chart, or connect to your company directory. JoySuite indexes names, titles, departments, and responsibilities—and stays current as people move around.
Deploy to your channels
Make the navigator available wherever employees already work—Slack, Teams, or email. No new app to learn.
Employees ask questions
Questions arrive in natural language: "Who approves PTO requests?" or "Who's the head of marketing?"—answered in seconds with the right person and how to reach them.
Get the right person instantly
Every response includes the person's name, title, contact info, and reporting chain. Employees know exactly who to reach out to and can message them directly.
Built for how people actually work
🔍 Function-Based Search
Ask by what you need done, not by department name. "Who handles travel booking?" works even if you don't know it's under Operations.
🔄 Always Current
Syncs with your HRIS so you never send someone to a person who left or changed roles last month.
📇 Rich Contact Info
Get email, Slack handle, phone, office location, and time zone—whatever's in your directory.
🌲 Reporting Context
See who the person reports to and who reports to them. Understand where they fit in the organization.
What powers the answers
Org Chart Navigator learns from your existing people data:
HRIS Data
Names, titles, departments, managers
Department Descriptions
What each team handles
Role Responsibilities
Who does what, who to contact for X
Location Data
Office, floor, time zone
Adapt for your organization
New Hire Mode
Optimized for onboarding questions: "Who's my IT contact?" "Who do I ask about benefits?" "Who's the office manager for the Austin office?"
Multi-Location
Automatically filters to location-relevant contacts. Ask "Who handles facilities?" and get your building's facilities manager, not someone across the country.
Permission-Aware
Some roles shouldn't be broadly visible. Control who can find executives, HR business partners, or sensitive roles based on the asker's level.
Mobile-First
For field teams and deskless workers, deploy via SMS or a mobile-friendly portal. Find the right person from anywhere.
What you'll get
Here's a real interaction with Org Chart Navigator:
Example Q&A
Q: "Who do I talk to about getting reimbursed for a conference I attended?"
A: For expense reimbursements, contact:
Maria Chen
Accounts Payable Specialist
Finance → Accounting → Accounts Payable
- 📧 maria.chen@company.com
- 💼 @maria.chen on Slack
- 📍 Building A, Floor 2
Maria handles all employee expense reports. For questions about the expense policy itself, contact HR.
Source: Finance Department Directory, updated 3 days ago
Who This Is For
New Employees
Find the right person for any question without bothering your manager or asking around.
All Employees
Stop wasting time on the wrong person. Get to the right contact on the first try.
HR Teams
Reduce routine who handles what questions and keep employee data accessible and current.
Onboarding Programs
Help new hires navigate the organization without memorizing an org chart.
Frequently Asked Questions
How does AI help employees find the right person?
JoySuite's AI lets employees ask questions the way they think: "Who handles expense reports?" or "Who's the IT person for our floor?" Instead of searching an org chart by department, they describe what they need and get the right contact instantly.
Does the org chart navigator stay updated?
Yes. JoySuite syncs with your HRIS automatically, so the directory reflects current roles, titles, and reporting relationships. You never send someone to a person who left or changed roles.
Can employees search by function instead of department?
Yes. Function-based search is a core feature. "Who handles travel booking?" works even if the employee doesn't know that function lives under Operations or Finance.
What contact information does the navigator provide?
Whatever's in your directory: email, Slack handle, phone, office location, time zone, and reporting chain. Employees can message the right person directly from the answer.
Can I control who sees certain roles?
Yes. Permission-aware settings let you control visibility. Some roles like HR business partners or executives can be hidden from general searches and only visible to certain groups.