HR teams drowning in repeat questions
"I spend 60% of my day answering the same questions over and over. 'How many vacation days do I have?' 'What's the parental leave policy?' 'How do I update my direct deposit?' Meanwhile, strategic projects pile up."
Instant answers from your actual policies
HR Help Desk creates an always-available assistant trained on your employee handbook, benefits guides, and HR policies. Employees get instant, accurate answers—with citations showing exactly where the information comes from.
Complex or sensitive questions automatically escalate to your HR team with full context.
Set up once, save hours daily
Connect your HR knowledge
Upload your employee handbook, benefits guides, PTO policies, and any other HR documents to JoySuite. Connect your HRIS for personalized answers.
Configure your channels
Deploy to Slack, Teams, or email. Employees can ask questions wherever they work.
Set escalation rules
Define which topics require human review—sensitive matters, exceptions, or complex situations get routed to HR.
Monitor and improve
See what questions employees ask most. Identify policy gaps and update your knowledge base accordingly.
Built for HR teams
📑 Cited Answers
Every response includes the exact policy section, so employees know it's accurate and can find more details.
🔒 Permission-Aware
Managers see manager-only policies. Employees see employee-appropriate content. Automatically enforced.
⚡ Smart Escalation
Sensitive topics (harassment, termination, accommodations) automatically route to HR with context.
📊 Analytics Dashboard
See most-asked questions, identify policy confusion, and track HR team time saved.
Train on your HR content
HR Help Desk learns from your existing documentation:
Employee Handbook
Policies, procedures, expectations
Benefits Guides
Health, dental, 401k, HSA details
PTO Policies
Vacation, sick leave, holidays
HR FAQs
Common questions and answers
Adapt for your organization
Multi-Location Support
Different policies for different offices or countries? HR Help Desk serves the right answer based on employee location.
Multilingual
Employees ask in their preferred language and get answers in that language—even if your policies are in English.
Manager-Only Mode
A separate channel just for managers with guidance on performance reviews, PIPs, and team management.
New Hire Focus
Optimize for onboarding questions: "Where do I park?" "How do I set up benefits?" "Who's my IT contact?"
What you'll get
Here's a real interaction with HR Help Desk:
Employee Question
"How many vacation days do I get after 3 years?"
HR Help Desk Response
After 3 years of employment, you receive 20 days of PTO per year (up from 15 days for years 1-2).
Additional details:
- PTO accrues at 1.67 days per month
- You can carry over up to 5 unused days to the next year
- Your anniversary date determines when the increase takes effect
To check your current balance, visit Workday → Time Off → Balances.
Source: Employee Handbook, Section 4.2 "Paid Time Off", page 23
Who This Is For
HR Teams
HR professionals spending too much time answering repetitive policy questions instead of strategic work.
All Employees
Anyone who needs quick answers to HR questions without waiting days for email responses.
New Hires
New employees with lots of questions about policies, benefits, and procedures during onboarding.
Managers
People managers who need guidance on HR policies, performance management, and team administration.
Frequently Asked Questions
What is an HR help desk chatbot?
An HR help desk chatbot is an AI assistant that answers employee questions about HR policies, benefits, PTO, and procedures. It's trained on your company's actual documentation and provides instant, cited answers 24/7 via Slack, Teams, or email.
How do I reduce repetitive HR questions?
Deploy an AI-powered HR Help Desk that employees can query anytime. Most organizations see 60-80% reduction in routine HR inquiries, freeing HR teams for strategic work while employees get faster answers.
Can HR chatbots handle sensitive employee questions?
JoySuite's HR Help Desk includes smart escalation for sensitive topics like harassment, termination, or accommodation requests. These automatically route to human HR staff with full conversation context for appropriate handling.
How do I ensure HR chatbot answers are accurate?
Every answer cites the exact policy source, allowing employees to verify information. The chatbot only answers from your uploaded policies and documentation, ensuring accuracy. Analytics show what's being asked so you can identify and fix any gaps.
What HR questions do employees ask most?
Common questions include PTO balances and accrual rates, benefits enrollment and coverage details, parental leave policies, direct deposit and payroll changes, holiday schedules, and remote work policies.