Looking for a Zendesk AI integration? JoySuite connects to your Zendesk instance, giving AI assistants access to tickets, users, organizations, and help center content. Ask questions in natural language, surface customer issues, and help your team resolve faster—without building complex views.
Your helpdesk contains valuable customer data, but finding specific tickets means building views and navigating through queues.
"Show me all urgent tickets from enterprise customers"
No more view building.
"Which tickets are about to breach first response SLA?"
Get alerts without configuring dashboards.
"What tickets has Acme Corp opened this quarter?"
Complete customer history instantly.
"Do we have an article about SSO setup?"
Search tickets and articles together.
"Show open tickets for accounts with deals closing this month"
Combine support data with CRM.
"What tickets were escalated this week?"
AI surfaces escalation patterns.
No view building required. Connect in 5 minutes.
JoySuite securely connects to Zendesk, making these resources available to your AI assistants.
Access tickets, comments, and status.
View customer profiles and activity.
Access organization accounts and contacts.
Search articles and sections.
View agent workload and performance.
Access support metrics and SLAs.
Use these specialized commands to interact with your Zendesk data directly in conversations.
Retrieve ticket details and comments.
View user profile and tickets.
Search tickets with filters.
View tickets at risk of SLA breach.
Search help center content.
Create new support tickets.
Combine Zendesk data with other connected systems for deeper insights.
Connect support tickets with CRM accounts to give sales visibility into customer issues affecting renewals and deals.
Get notified in Slack about urgent tickets, SLA risks, and escalations. Keep your team responsive.
Link support tickets with Jira issues to track bugs from customer report through resolution.
Combine support metrics with business data for comprehensive customer experience analysis.
You control exactly what JoySuite can access within Zendesk.
No. JoySuite connects to Zendesk via OAuth and queries data in real-time. Your support data stays in Zendesk—JoySuite just makes it searchable through AI.
Read access by default for searching tickets, users, and articles. Write access is optional for creating and updating tickets.
Yes. JoySuite respects Zendesk's role-based permissions, so users only see data they have access to.
About 5 minutes. Click connect, authorize via OAuth, configure settings, and start querying your support data.
Yes. JoySuite integrates with Zendesk Support, Guide (Help Center), and Talk through the API.
These connectors work great alongside Zendesk.
Give your AI assistants access to your Zendesk data. Get started in minutes.
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