Looking for a Freshdesk AI integration? JoySuite connects to your Freshdesk helpdesk, giving AI assistants access to tickets, contacts, and knowledge articles. Ask questions in natural language, surface customer issues, and help your team resolve faster—without building complex ticket views.
Your helpdesk contains valuable customer data, but finding specific tickets means creating views and running manual searches.
"Show me all urgent tickets opened today"
No more building custom views.
"Which tickets are about to breach SLA?"
Get alerts without configuring dashboards.
"Find all tickets from Acme Corp in the last month"
Get complete customer history instantly.
"Do we have an article about password resets?"
Search tickets and KB together.
"Show open tickets for accounts with deals closing this month"
Combine support data with CRM.
"What tickets were escalated this week?"
AI surfaces escalation patterns.
No view building required. Connect in 5 minutes.
JoySuite securely connects to Freshdesk, making these resources available to your AI assistants.
Access tickets, conversations, and status.
View customer profiles and history.
Access company accounts and contacts.
Search help articles and solutions.
View agent workload and performance.
Access support metrics and SLAs.
Use these specialized commands to interact with your Freshdesk data directly in conversations.
Retrieve ticket details and conversation.
View contact profile and tickets.
Search tickets with filters.
View tickets at risk of SLA breach.
Search knowledge base articles.
Create new support tickets.
Combine Freshdesk data with other connected systems for deeper insights.
Connect support tickets with CRM accounts to give sales visibility into customer issues affecting renewals.
Get notified in Slack about urgent tickets, SLA risks, and escalations. Keep your team responsive.
Link support tickets with Jira issues to track bugs from customer report through resolution.
Combine support metrics with business data for comprehensive customer experience analysis.
You control exactly what JoySuite can access within Freshdesk.
No. JoySuite connects to Freshdesk via API and queries data in real-time. Your support data stays in Freshdesk—JoySuite just makes it searchable through AI.
Read access by default for searching tickets, contacts, and articles. Write access is optional for creating and updating tickets.
Yes. Configure which groups and data types are available to your AI assistants during setup.
About 5 minutes. Get your API key from Freshdesk, paste it into JoySuite, and start querying your helpdesk.
Yes. JoySuite supports both Freshdesk Mint and classic interfaces through the API.
These connectors work great alongside Freshdesk.
Give your AI assistants access to your Freshdesk data. Get started in minutes.
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