Renewals sneak up on you
"Our renewal data is scattered across the CRM, billing system, and a dozen spreadsheets. By the time we realize an account is up for renewal, we're already in reactive mode. And expansion opportunities? We find out about those after the customer asks—instead of proactively offering them."
See every renewal before it's urgent
Renewal Tracker connects to your CRM, billing, and product usage data to give you a complete view of upcoming renewals. See risk factors, expansion signals, and the right action for each account—all in one place.
The JoySuite Assistant calculates risk scores from actual behavior data, surfaces expansion opportunities based on usage patterns, and alerts you when accounts need attention—before they become emergencies.
From scattered data to renewal clarity
Connect your data sources
Link your CRM, billing system, and product analytics to JoySuite. Renewal dates, contract values, and usage data sync automatically.
JoySuite calculates risk and opportunity
The assistant analyzes usage trends, support history, engagement patterns, and health scores to calculate renewal risk and identify expansion opportunities.
See your renewal pipeline
View upcoming renewals with risk indicators, expansion potential, and recommended actions. Filter by CSM, segment, or time period.
Get proactive alerts
Automatic notifications when accounts need attention—90 days out for strategic accounts, sooner for at-risk accounts. Never be caught off guard.
Built for customer success teams
🎯 Risk Scoring
Intelligent risk calculation from usage, engagement, and support data. Know who needs attention first.
📈 Expansion Signals
Identify accounts hitting limits, adding users, or showing buying signals. Capture upsell opportunities proactively.
🔔 Smart Alerts
Customizable notifications based on renewal date, risk level, and account value. Never miss a critical renewal.
📋 Forecasting
Accurate renewal and expansion forecasts for leadership. Track progress toward retention targets.
Connect your customer data
Renewal Tracker works with any system that tracks customer relationships:
CRM
Account details, contacts, opportunities
Billing
Contract values, renewal dates, ARR
Product Analytics
Usage data, feature adoption, logins
Support
Ticket history, CSAT, escalations
Adapt to your CS motion
Enterprise Focus
Long lead times, multi-threaded stakeholder tracking, and executive engagement signals for strategic accounts.
High-Volume SMB
Automated risk scoring at scale with playbook recommendations. Handle hundreds of renewals efficiently.
Expansion-First
Prioritize expansion signals and upsell readiness. Perfect for land-and-expand motions.
What you'll get
Here's a real interaction with Renewal Tracker:
Your Question
Q: "Show me renewals coming up in the next 60 days"
Dashboard Response
A: Here are your 12 renewals in the next 60 days ($1.2M ARR):
⚠️ Acme Corp flagged high-risk: Usage down 40% in past 30 days, champion left company.
📊 See risk details · 📋 Export forecast · 🔍 View all 12 renewals
Who This Is For
Customer Success Managers
See all upcoming renewals with risk scores and expansion opportunities in one view.
CS Team Leaders
Forecast renewals accurately and allocate team resources to at-risk accounts.
Account Managers
Never be caught off guard by a renewal. Get proactive alerts and recommended actions.
Revenue Operations
Track retention targets and expansion pipeline with accurate forecasting.
Frequently Asked Questions
How does AI help track customer renewals?
JoySuite connects to your CRM, billing, and product usage data to give you a unified view of upcoming renewals with risk scores, expansion signals, and recommended actions for each account.
How does renewal risk scoring work?
The AI analyzes usage trends, support history, engagement patterns, and health scores to calculate renewal risk. High-risk accounts are flagged with specific reasons like usage decline or champion departure.
Can I track expansion opportunities alongside renewals?
Yes. Renewal Tracker surfaces expansion signals—accounts hitting limits, adding users, or showing buying signals—so you can proactively offer upsells during renewal conversations.
When do I get notified about upcoming renewals?
Customizable alerts notify you based on renewal date, risk level, and account value. Strategic accounts get 90-day alerts; at-risk accounts get earlier notifications.
Does this work for high-volume SMB renewals?
Yes. The High-Volume SMB variation provides automated risk scoring at scale with playbook recommendations, so you can handle hundreds of renewals efficiently.