Training doesn't stick when people need it most
"We invested in a great leadership program, but three months later nobody remembers the frameworks. When they're actually in a tough conversation with a direct report, they can't recall what they learned. The training worked—but only for a week."
Training on demand, right when they need it
Learner FAQ Bot creates an AI assistant trained on your actual training content—leadership frameworks, sales methodologies, compliance procedures, onboarding materials. When employees need to apply what they learned, they ask and get an instant refresher.
"What were the steps in the GROW coaching model?" "How do I handle a customer escalation?" "What's our process for approving expenses over $5K?" Instant, accurate answers from training they've already completed.
From training content to on-the-job support
Connect your training content
Upload training materials, course decks, job aids, and reference guides to Knowledge Center. JoySuite indexes everything and keeps answers current as content updates.
Configure access
Deploy a JoySuite learning assistant for your employees. Set permissions so people only access content from training they've completed.
Employees ask when they need to apply learning
Questions arrive in natural language: "What are the four steps in the feedback framework?" or "How should I handle an upset customer according to our training?"—answered in seconds.
Get cited answers from training
Every response references the original training material. Employees trust the answer because it's from content they've already learned. L&D sees which training gets used most.
Built for learning reinforcement
🎯 On-the-Job Support
Employees get answers right when they need to apply learning—in the moment, not days later.
📑 Training Citations
Every answer references the original training so employees can review the full context if needed.
📊 Usage Analytics
See which training content gets used most. Identify high-value programs and content gaps.
🔒 Completion-Based Access
Employees only access content from training they've completed. Reinforces the learning journey.
Train on your L&D content
Learner FAQ Bot learns from your existing training materials:
Training Programs
Leadership, sales, compliance, onboarding
Job Aids
Quick reference guides, checklists, templates
Frameworks
Methodologies, models, processes
Course Content
Slides, videos, assessments, handouts
Adapt for your organization
Role-Specific Bots
Create separate assistants for different roles—managers get leadership content, sales gets methodology training, new hires get onboarding materials.
Progressive Access
Content unlocks as employees complete training. Finish the sales fundamentals course? Now you can ask about advanced negotiation.
Proactive Nudges
Send periodic reminders with key concepts from training. "Remember the GROW model? Here's a quick refresher before your 1:1s today."
Manager Insights
Managers see what their team asks about most. Identify who might need coaching on specific skills.
What you'll get
Here's a manager getting a quick refresher before a difficult conversation:
Employee Question
Q: "What were the steps in the feedback framework from our leadership training? I have a tough conversation in 20 minutes."
Learner FAQ Bot Response
A: Here's the SBI-I Feedback Framework from your Leadership Essentials training:
- Situation: Describe the specific context (when, where)
- Behavior: State the observable behavior (facts, not interpretations)
- Impact: Explain the effect on you, the team, or the work
- Intent: Ask about their perspective and what they were trying to achieve
Quick tip from the training: Start with curiosity, not conclusions. You might say: "I noticed X happened. Can you help me understand what was going on?"
Want a quick practice scenario before your conversation?
Source: Leadership Essentials, Module 3: Giving Effective Feedback, slide 14
Who This Is For
L&D Teams
Learning professionals who want to extend training impact beyond the classroom and reinforce learning on the job.
Managers
Leaders who completed training and need quick refreshers before applying frameworks in real situations.
All Employees
Anyone who completed training and wants instant access to what they learned when they need to apply it.
Training Administrators
Teams who want to measure training application and understand which content delivers real-world value.
Frequently Asked Questions
What is a learner FAQ bot?
A learner FAQ bot is an AI assistant trained on your training content that provides instant answers when employees need to apply what they learned. It reinforces learning by giving on-demand access to frameworks, processes, and key concepts from completed courses.
How do I improve training retention?
Combat the forgetting curve by giving employees instant access to training content when they need it on the job. JoySuite's Learner FAQ Bot lets them ask questions and get refreshers right before applying a skill, reinforcing learning at the moment of need.
Can AI reinforce learning after training ends?
Yes, Learner FAQ Bot extends training beyond the classroom. Employees ask questions in their workflow and get answers citing original training materials. L&D teams see which content gets used most, identifying high-impact programs.
How do I measure training application?
Usage analytics show which training content employees access when doing their jobs. This reveals whether training is being applied, which topics need reinforcement, and which programs deliver the most on-the-job value.
What types of training work with learner bots?
Any training with reusable content works well: leadership frameworks, sales methodologies, compliance procedures, customer service scripts, technical processes, and onboarding materials. Upload slides, guides, or job aids to make them instantly accessible.