IT metrics are trapped in silos
"Tickets are in one system, monitoring data in another, asset information somewhere else. When leadership asks 'How's IT doing?', I spend half a day pulling data together. And our SLA reports? They're always a week behind because nobody has time to compile them."
One view of IT service health
IT Service Dashboard connects to your ITSM, monitoring tools, and asset management systems to give you a unified view of IT operations. Just ask about SLAs, ticket trends, or service health—and get instant answers.
The JoySuite Assistant generates the right visualization automatically—SLA gauges, trend lines, backlog views, and service health scorecards. Whatever answers your question.
From scattered data to instant insight
Connect your data sources
Link your ITSM, monitoring tools, and asset management systems to JoySuite. Data syncs automatically so your metrics are always current.
Ask in natural language
"Are we meeting our SLAs this month?" or "Show me ticket volume by category"—no query language, no dashboard configuration required.
Get instant visualizations
The assistant generates the right chart automatically—SLA gauges, ticket trends, backlog breakdowns, or agent performance views. Whatever answers your question.
Take action immediately
Click into any metric for underlying tickets. Export reports for leadership. Set up alerts when SLAs approach breach—all from the same conversation.
Built for IT service management
🎯 SLA Tracking
Real-time SLA performance with automatic alerts before breaches occur.
📈 Trend Analysis
See how ticket volume, resolution time, and satisfaction change over time.
🔍 Backlog Management
Visualize your backlog by age, priority, and category. Identify bottlenecks quickly.
👥 Team Performance
Individual and team metrics for capacity planning and performance reviews.
Connect your IT systems
IT Service Dashboard works with any system that tracks IT operations:
ITSM
Tickets, incidents, changes, problems
Monitoring
Alerts, uptime, performance metrics
Asset Management
Hardware, software, licenses
Surveys
CSAT, feedback, NPS data
Adapt to your IT focus
Help Desk Focus
Ticket volume, first-call resolution, agent utilization, and end-user satisfaction tracking.
Operations Focus
Uptime, incidents, change success rate, and infrastructure health monitoring.
Executive View
High-level service health, SLA compliance, and cost-per-ticket for leadership reporting.
What you'll get
Here's a real interaction with IT Service Dashboard:
Your Question
Q: "How are our SLAs looking this month?"
Dashboard Response
A: Here's your November SLA performance:
⚠️ P1 Resolution is close to target—3 tickets breached last week due to vendor delays.
📊 See breach details · 📋 Export report · 🔍 View backlog
Who This Is For
IT Directors and Managers
IT leaders who need visibility into service performance and want to stop building manual reports.
Help Desk Supervisors
Support team leads who need to monitor ticket queues, SLAs, and agent performance.
IT Operations Teams
Ops teams tracking infrastructure health, incidents, and change management metrics.
CIOs and IT Executives
Senior IT leaders who need executive-level views of IT performance for leadership reporting.
Frequently Asked Questions
What is an IT service dashboard?
An IT service dashboard provides a unified view of IT operations including ticket volume, SLA performance, resolution times, and customer satisfaction. JoySuite's dashboard connects to multiple data sources and lets you ask questions in natural language.
How do I track IT SLA performance?
Connect your ITSM tool to JoySuite and ask about SLA performance. The dashboard shows real-time metrics for response time, resolution time, and other SLAs with automatic alerts before breaches occur.
Can I see IT metrics without SQL or BI tools?
Yes, JoySuite's IT Service Dashboard uses natural language queries. Ask "How many tickets did we close last week?" or "Show me SLA performance by category" and get instant visualizations without writing queries.
What IT metrics should leaders track?
Key IT metrics include SLA compliance rates, ticket volume trends, mean time to resolution, first-call resolution rate, customer satisfaction scores, and backlog aging. JoySuite tracks all of these and surfaces trends automatically.
How do I build IT reports for leadership?
Ask the dashboard to show executive-level metrics, then export to PDF or Excel. You can also set up automated weekly reports that highlight SLA performance, notable incidents, and key trends.