Health data is scattered everywhere
"Our health scores live in one system, support tickets in another, usage data in a third. By the time I piece together the full picture, I've already missed the warning signs. I need to know which accounts need attention right now—not which ones needed attention last week."
One view of customer health
Health Score Dashboard connects to your CRM, support system, and product analytics to give you a unified view of customer health. Just ask which accounts need attention, and get the answer instantly.
The JoySuite Assistant automatically generates visualizations that surface at-risk accounts before they become churn risks. See trends over time, compare segments, and drill into individual accounts—all from natural language questions.
From scattered data to unified insight
Connect your data sources
Link your CRM, support ticketing system, and product analytics to JoySuite. Data syncs automatically so your dashboard always reflects current health.
Ask in natural language
"Which accounts have declining health scores?" or "Show me enterprise accounts with open support escalations"—no query language, no dashboards to configure.
Get instant visualizations
The assistant generates the right view automatically—health score trends, at-risk account lists, segment comparisons, or individual account deep dives. Whatever answers your question.
Take action immediately
Click into any account for full context. Create tasks for CSMs. Send account alerts to Slack. Export reports for QBRs—all from the same conversation.
Built for customer success teams
🚨 Risk Alerts
Automatic notifications when health scores drop below thresholds. Catch problems before they become churn.
📈 Trend Analysis
See how health scores change over time. Identify patterns and seasonal risks across your portfolio.
🏢 Segment Views
Compare health by segment, tier, CSM, or any dimension. Spot systemic issues quickly.
🔍 Account Deep Dives
Click into any account to see the full health picture—usage, tickets, NPS, and engagement history.
Connect your customer data
Health Score Dashboard works with any system that tracks customer health signals:
CRM
Account details, ARR, renewal dates, owner
Support Tickets
Open issues, escalations, resolution time
Product Analytics
Login frequency, feature adoption, usage trends
Survey Data
NPS scores, CSAT responses, feedback
Adapt to your CS model
Enterprise Focus
Detailed account views with executive sponsor health, multi-stakeholder tracking, and strategic initiative alignment.
Product-Led Growth
Emphasis on usage patterns, activation metrics, and expansion signals for self-serve customer bases.
Renewal Management
Focus on accounts approaching renewal with risk indicators, stakeholder sentiment, and competitive intelligence.
What you'll get
Here's a real interaction with Health Score Dashboard:
Your Question
Q: "Which enterprise accounts have declining health this month?"
Dashboard Response
A: Found 7 enterprise accounts with declining health scores this month:
⚠️ Acme Corp renews in 47 days and has 3 unresolved escalations.
📋 Create action plan · 📧 Alert CSM · 📊 See full health history
Who This Is For
Customer Success Leaders
VP and director-level CS leaders who need portfolio visibility and early warning on churn risks.
Customer Success Managers
CSMs who need to prioritize their accounts and identify which customers need immediate attention.
Account Managers
AMs focused on renewals and expansions who need to understand account health before key conversations.
Revenue Operations
RevOps teams building customer health infrastructure and needing unified views across multiple data sources.
Frequently Asked Questions
What is a customer health score?
A customer health score is a metric that combines signals like product usage, support tickets, NPS scores, and engagement levels to predict account health and churn risk. JoySuite's dashboard unifies these signals from multiple systems into one actionable view.
How do I identify at-risk customers before they churn?
The Health Score Dashboard automatically flags accounts with declining health scores, open escalations, reduced usage, or negative sentiment. You receive alerts when accounts drop below thresholds, giving you time to intervene before renewal conversations.
What data sources feed into customer health scores?
JoySuite connects to your CRM for account details and renewal dates, support systems for ticket volume and escalations, product analytics for usage patterns, and survey tools for NPS and CSAT data. All signals combine into a unified health view.
Can I see customer health trends over time?
Yes, the dashboard shows health score trends for individual accounts and portfolio segments. You can identify seasonal patterns, track improvement after interventions, and compare health across customer segments, tiers, or CSM assignments.
How do customer success teams use health score dashboards?
CS teams use health dashboards to prioritize outreach to at-risk accounts, prepare for renewal conversations, identify expansion opportunities in healthy accounts, and demonstrate impact by tracking health improvements after interventions.