Annual compliance training doesn't stick
"We make everyone sit through data security training once a year, but when a real situation comes up, they freeze. Someone gets a suspicious email and forwards it to three colleagues 'to check if it's legit.' Our classroom training isn't translating to real behavior."
Practice decisions before they matter
Data Handling Scenarios puts employees in realistic situations where they have to make judgment calls about data handling, privacy, and security. The JoySuite assistant Dahlia plays out each scenario, responds to their decisions, and provides immediate coaching feedback.
Mistakes happen in practice, not in production. Employees build muscle memory for correct decisions before facing real situations.
Practice data handling without the risk
Choose your scenario
Select from pre-built situations like suspicious emails, data sharing requests, or device loss scenarios. Set the difficulty level and specific challenges you want to practice.
Enter the situation
Employees use Dahlia's /roleplay command to start a session. Dahlia presents a realistic scenario: a vendor asking for customer data, a colleague requesting your password, or finding an unlocked laptop. Respond naturally via text or voice.
Get real-time feedback
After each decision, Dahlia highlights what you did well, what could have been better, and explains the correct policy. Learn the "why" behind each security rule.
Review and repeat
Get a summary with scores on risk identification, policy application, and communication. Practice as many times as needed—Dahlia adjusts difficulty as you improve.
Built for security teams
🎭 Realistic Scenarios
Based on actual incidents and common mistakes. Employees practice with situations they'll actually encounter.
🗣️ Voice Mode
Practice verbal responses for phone-based social engineering attempts. More realistic than multiple choice.
📊 Compliance Tracking
Track who's completed scenarios, their scores, and which topics need reinforcement across your organization.
🎯 Adaptive Difficulty
Start with obvious situations, progress to nuanced edge cases. The system meets each employee where they are.
Practice the situations that matter
Data Handling Scenarios covers your key risk areas:
Phishing & Social Engineering
Suspicious emails, urgent requests
Password & Access
Sharing credentials, password requests
Device Security
Lost devices, public WiFi, unlocked screens
Data Sharing
Customer data requests, external transfers
Physical Security
Tailgating, visitor access, clean desk
Incident Reporting
When and how to report concerns
Adapt for your organization
Healthcare (HIPAA)
Patient data scenarios, fax mishaps, waiting room conversations, and proper disclosure procedures.
Financial Services (PCI)
Credit card handling, payment data storage, and PCI compliance situations specific to financial teams.
GDPR Compliance
European data subject requests, consent scenarios, and cross-border data transfer decisions.
Engineering Teams
Source code handling, API key management, and secure development practices for technical staff.
What you'll get
Here's a real practice scenario with Dahlia:
Dahlia presents the scenario
You receive this email from "IT Support":
"URGENT: Your password expires in 24 hours. Click here to reset immediately: secureid-company.net/reset. Reply with your current password and we'll update it for you. - IT Team"
Your Response
"I'm not going to click that link or reply with my password. The domain looks suspicious and IT would never ask for my current password via email."
Dahlia's Feedback
✅ Excellent recognition! You correctly identified multiple red flags:
- The domain "secureid-company.net" is not our official domain
- IT never asks for current passwords via email
- "URGENT" pressure tactics are a classic phishing sign
💡 Next step: You should also report this email. Would you like to practice how to properly report a phishing attempt?
Session Score: 95/100 | Risk Identification: Excellent | Response: Correct
Who This Is For
Security & Compliance Teams
Deploy effective security awareness training that actually changes behavior, with tracking to prove compliance.
IT Managers
Reduce security incidents caused by human error by giving employees practice with realistic threat scenarios.
HR & L&D Leaders
Replace boring annual compliance training with engaging, interactive scenarios employees actually complete.
All Employees
Build confidence in handling suspicious situations through practice before facing real security threats.
Frequently Asked Questions
Why is scenario-based data security training more effective than traditional training?
Scenario-based training puts employees in realistic situations where they practice making decisions, building muscle memory for correct responses. Unlike passive video training, active practice translates to real behavior change when actual threats occur.
What types of data handling scenarios can employees practice?
Employees can practice phishing email identification, password security, device loss protocols, data sharing requests, social engineering attempts, physical security situations, and proper incident reporting procedures.
How does AI-powered security training adapt to each employee?
The AI starts with straightforward scenarios and progressively increases difficulty based on performance. Employees who struggle with certain topics get additional practice, while advanced users face nuanced edge cases that test their judgment.
Can data handling training scenarios be customized for HIPAA, PCI, or GDPR?
Yes. JoySuite includes industry-specific scenario templates for healthcare (HIPAA), financial services (PCI-DSS), and organizations handling European data (GDPR). You can also create custom scenarios based on your specific policies.
How do I track employee completion of data security training?
JoySuite provides compliance tracking dashboards showing who has completed scenarios, their scores by topic area, and which teams or individuals need additional reinforcement training.