Contracts are black boxes after signature
"Our CSM asked if we can share customer data with a subprocessor. I spent 45 minutes digging through the MSA, DPA, and two amendments to find the answer. Sales wants to know the notice period for a renewal. Finance needs the payment terms. Everyone's asking me to read contracts for them."
Ask questions, get answers with citations
Contract Q&A Bot lets anyone ask questions about specific contracts in natural language. Upload a contract or point to your contract repository, and get instant answers that cite the exact section, clause, and page number.
Sales can check renewal terms before a customer call. CS can verify SLA commitments. Finance can confirm payment terms. Legal spends less time answering "what does the contract say about X?" and more time on strategic work.
From question to answer in seconds
Upload your contracts
Add executed contracts to the Knowledge Center or connect your contract repository. JoySuite indexes the full text and maintains version history.
Set access permissions
Control who can query which contracts. Sales sees their customers. CS sees their accounts. Legal sees everything.
Ask questions about any contract
Questions arrive in natural language: "What's the liability cap in the Acme Corp MSA?" or "Can we assign this contract to our new subsidiary?" — answered in seconds.
Get cited answers instantly
Every answer includes the exact section, clause number, and page. Click through to see the original language in context.
Built for contract intelligence
📎 Clause-Level Citations
Every answer cites the specific section, clause, and page number in the contract.
🔍 Cross-Contract Search
Ask questions across multiple contracts: "Which customers have unlimited liability?"
📊 Term Comparison
Compare specific terms across contracts: "How do our SLAs differ by customer tier?"
🔒 Access Controls
Role-based permissions ensure people only see contracts they're authorized to access.
What teams are asking
Sales
"What's the renewal notice period?"
Customer Success
"What SLA did we commit to?"
Finance
"What are the payment terms?"
Security
"What are our data handling obligations?"
Product
"Can we sunset this feature?"
Legal
"What's our liability exposure?"
Customize for your needs
Vendor Contract Bot
Focus on vendor agreements—renewal dates, pricing terms, and termination rights.
Customer Contract Bot
Help CS and Sales answer customer questions about their specific agreements.
Employment Agreement Bot
HR queries employment contracts for non-compete terms, severance, and equity vesting.
Real Estate Lease Bot
Facilities team queries leases for renewal options, maintenance obligations, and rent escalation.
What you'll get
Here's a sample conversation with the Contract Q&A Bot:
CSM: What's our SLA commitment in the TechCorp Enterprise agreement?
SLA Commitments — TechCorp Enterprise MSA
The TechCorp agreement includes the following SLA commitments:
- Uptime: 99.9% monthly availability (Section 7.1)
- Response Time: Critical issues within 1 hour, High within 4 hours (Section 7.2)
- Credits: 10% of monthly fee for each 0.1% below SLA, capped at 30% (Section 7.4)
Note: Scheduled maintenance windows (Saturdays 2-6 AM ET) are excluded from uptime calculations per Section 7.1(b).
📎 Source: TechCorp_Enterprise_MSA_2024.pdf — Section 7 "Service Levels", Pages 12-14
CSM: Have we ever had to pay SLA credits to TechCorp?
I don't have access to billing or credit history—only the contract terms. You'd need to check with Finance or your billing system for actual credit payouts. Would you like me to find the process for requesting SLA credit information?
Who This Is For
Legal Teams
Counsel who spend too much time answering 'What does the contract say about X?' and want to empower self-service.
Customer Success Managers
CSMs who need to verify SLA commitments, renewal terms, or scope before customer conversations.
Sales Representatives
Salespeople who need quick answers about renewal terms, pricing, or contract obligations during deal discussions.
Finance Professionals
Finance staff who need to verify payment terms, billing schedules, or penalty clauses without waiting for Legal.
Frequently Asked Questions
How can I search contracts without reading every page?
JoySuite indexes your contracts and lets you ask questions in natural language. Instead of reading through 50 pages, ask 'What's the liability cap?' or 'When can we terminate?' and get instant answers with exact clause citations.
Can AI accurately find specific contract terms?
Yes. Every answer cites the exact section, clause number, and page where the information appears. Click through to see the original language in context. The AI doesn't guess—it finds and quotes the actual contract text.
How do I compare terms across multiple contracts?
Ask cross-contract questions like 'Which customers have unlimited liability?' or 'How do our SLAs differ by customer tier?' JoySuite searches across your entire contract repository and presents a comparison.
Who can access contract information through the Q&A bot?
Role-based permissions control access. Sales sees their customer contracts. CS sees their accounts. Legal sees everything. You configure who can query which contracts to maintain confidentiality.
What contract formats does the system support?
Upload PDF, Word, or any text-based contract format. The system indexes the full text, maintains version history, and handles amendments and addenda as part of the original agreement.