Introducing the JoySuite Knowledge Coach
Engage your people in one-on-one conversations that teach, guide, and reinforce knowledge
Engage your people in one-on-one conversations that teach, guide, and reinforce knowledge
How do people really learn a new task or process? Instruction manuals are passive, training videos lack interaction, and job shadowing takes valuable time from both new hires and experienced employees.
To ensure better learning outcomes, people need personalized, step-by-step guidance and meaningful feedback about their comprehension of the topic or skill.
This is where the conversational learning approach of JoySuite’s Knowledge Coach comes in. Imagine providing your learners with an expert tutor or helpful colleague, whenever they need it. Every person at your organization can learn with one-on-one conversations that teach, guide, and reinforce knowledge—that’s the power of Joy.
Through your LMS or directly through Joy, you can assign a source file to be understood by one or more of your people.
The source file can be anything within your knowledge center—image, video, PDF, FlexDoc, or anything that you want people to understand.
Assign to users, groups, and segments
You can even specify how thoroughly you want them to understand the content— from cursory knowledge to deep expertise!
Your learners are assigned a Knowledge Coaching task that they can complete across multiple sessions, with a due date to keep them on track.
Progress is automatically tracked
The Knowledge Coach’s conversational learning approach is vital—it goes beyond simple information delivery to ensure genuine comprehension and topic mastery.
Conversational learning fosters deeper connections, builds confidence, and leads to a robust understanding of topics that learners can rely on.
Instead of building eLearning modules for all of your training, you can leverage any file or document to deliver high-impact conversational learning through your Knowledge Coach.
Your learner is greeted by a Knowledge Coach (whom you can customize).
Customize the Knowledge Coach
Their Coach guides them to complete understanding of their target knowledge level through conversational learning techniques.
Learners can browse the source material (in this example it’s a FlexDoc) or minimize it.
Source content can be any asset (document, video, image, etc.)
Socratic, conversational learning guides the user to understand the content
Their Coach will share images or activities which it feels will help your learner better understand the material.
Build interactivities quickly and easily with Joy's Content Generator
Once your learner’s knowledge objective has been confirmed, their Coach will mark it as complete and continue with the next objective.
Learners can see their progress in understanding the objectives
Learners can ask related questions at any time, and if they ask unrelated questions, their coach will gently guide them back on track.
Once your learners demonstrate full understanding to their target knowledge level, they are offered a validation quiz.
Set up Validation quizzes in advance with Joy's Validation Prep tool—this ensures you have control of which questions are asked
During a quiz, your learner is first asked to recall the information.
If they can’t recall it accurately, or ask for a hint, they will get a multiple choice version.
Learners can ask for a hint
If someone asks for a hint, they get multiple choice answers for the same question
Your learner’s true understanding of the material is calculated based on their overall performance.
The Task is complete when your learner passes the Validation Quiz.
The Task is complete when your learner passes the Validation Quiz.
Unlike one-way training materials, conversational learning engages the user in a dialogue. Your Knowledge Coach acts like a patient tutor: gently probing the learner's grasp of the material, asking clarifying questions, and identifying subtle misunderstandings through the interaction.
By providing tailored feedback and guiding the learner through each step—like rephrasing concepts or offering different examples based on their responses—your Knowledge Coach ensures your learners don't just memorize keywords but truly internalize the 'why' and 'how' behind the assigned material.