Introducing the JoySuite Knowledge Coach

Engage your people in one-on-one conversations that teach, guide, and reinforce knowledge

How do people really learn a new task or process? Instruction manuals are passive, training videos lack interaction, and job shadowing takes valuable time from both new hires and experienced employees.

To ensure better learning outcomes, people need personalized, step-by-step guidance and meaningful feedback about their comprehension of the topic or skill.

This is where the conversational learning approach of JoySuite’s Knowledge Coach comes in. Imagine providing your learners with an expert tutor or helpful colleague, whenever they need it. Every person at your organization can learn with one-on-one conversations that teach, guide, and reinforce knowledge—that’s the power of Joy.

Meet our SAMPLE company: PMI Delta Engineering

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PMI is a global energy and nuclear company, employing over 1,000 engineer, technician, administrative, and sales positions across North America and Europe.

For demonstrative purposes we'll be using PMI Delta for the following screenshots. But rest assured, Joy works with any industry—from engineering to retail to healthcare and more!

Assign Knowledge & Understanding

Through your LMS or directly through Joy, you can assign a source file to be understood by one or more of your people.

The source file can be anything within your knowledge center—image, video, PDF, FlexDoc, or anything that you want people to understand.

Assign to users, groups, and segments

You can even specify how thoroughly you want them to understand the content— from cursory knowledge to deep expertise!

Track Your Learners' Progress

Your learners are assigned a Knowledge Coaching task that they can complete across multiple sessions, with a due date to keep them on track.

Progress is automatically tracked

Empty, kanban-style Task board with sections for Not Started, In Progress, Warning, Overdue, and Completed. A dropdown under Not Started shows there is a course waiting.

Conversational Learning Process

The Knowledge Coach’s conversational learning approach is vital—it goes beyond simple information delivery to ensure genuine comprehension and topic mastery.

Conversational learning fosters deeper connections, builds confidence, and leads to a robust understanding of topics that learners can rely on.

Instead of building eLearning modules for all of your training, you can leverage any file or document to deliver high-impact conversational learning through your Knowledge Coach.

Your learner is greeted by a Knowledge Coach (whom you can customize).

Customize the Knowledge Coach

Their Coach guides them to complete understanding of their target knowledge level through conversational learning techniques.

Learners can browse the source material (in this example it’s a FlexDoc) or minimize it.

Their Coach will share images or activities which it feels will help your learner better understand the material.

Once your learner’s knowledge objective has been confirmed, their Coach will mark it as complete and continue with the next objective.

Learners can ask related questions at any time, and if they ask unrelated questions, their coach will gently guide them back on track.

Example of a learner asking a question that is relevant to the current material, and the response of the Knowledge coach, which provides more context to the learner.

Example of a learner asking a question that is not relevant to the current material, and the response of the Knowledge coach, which guides the learner back to focus.

Once your learners demonstrate full understanding to their target knowledge level, they are offered a validation quiz.

During a quiz, your learner is first asked to recall the information.

Gif of the steps through a validation quiz, from question, to short answer, to feedback.

If they can’t recall it accurately, or ask for a hint, they will get a multiple choice version.

Learners can ask for a hint

Gif of the steps through a validation quiz, starting with a multiple choice question, to feedback.

Your learner’s true understanding of the material is calculated based on their overall performance.

Screen displaying stats from a completed validation quiz, including met objectives, duration, and rounds.

Unlike one-way training materials, conversational learning engages the user in a dialogue. Your Knowledge Coach acts like a patient tutor: gently probing the learner's grasp of the material, asking clarifying questions, and identifying subtle misunderstandings through the interaction.

By providing tailored feedback and guiding the learner through each step—like rephrasing concepts or offering different examples based on their responses—your Knowledge Coach ensures your learners don't just memorize keywords but truly internalize the 'why' and 'how' behind the assigned material.