Introducing the JoySuite Feedback Center

Turn learner observations into system improvements

In most software and knowledge bases—from internal wikis to advanced AI chatbots—what do people do when they spot a potential error? The answer is often "nothing."

When a user encounters an error—like a typo in documentation, an outdated policy in a knowledge base, or an incorrect AI response—what can they do? Perhaps grumble to a colleague, try to remember a workaround, or simply lose faith in the system.

There's typically no straightforward, built-in way to flag the specific issue and ensure it gets reviewed and corrected by those who can fix it.

Meet our SAMPLE company: PMI Delta Engineering

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PMI is a global energy and nuclear company, employing over 1,000 engineer, technician, administrative, and sales positions across North America and Europe.

For demonstrative purposes we'll be using PMI Delta for the following screenshots. But rest assured, Joy works with any industry—from engineering to retail to healthcare and more!

Empower Your People to Provide Feedback

Allow your people to flag content or responses that they think are in error to be triaged within your Feedback Center.

Feedback side pop out modal on a Knowledge Center screen, showing a learnder providing feedback on a piece of content.

Flag any response or content

Feedback is categorized and details are added for additional context.

All feedback lands in one place, categorized and prioritized, preventing reports from getting lost or overlooked.

Administrators get a clear workflow to review incoming feedback, assign it to the right person or team for action, and track its status.

The Feedback Center showing an admin indicating that a piece of submitted feedback has been resolved.

Inbox for incoming feedback

The designated owner investigates the issue and takes corrective action—updating content or refining AI parameters.

Screen indicating content where a piece of feedback originated from and the update as a result of the feedback.

Modify the source content as needed

Communicate progress back to the original submitter and formally close the feedback ticket once resolved.

Resolve the ticket to notify the submitter that their feedback has been handled

Joy’s Feedback Center provides the essential infrastructure to turn user observations into system improvements. It acknowledges the inevitability of imperfections and provides a robust mechanism to address them systematically.

Without this loop, even advanced knowledge systems risk becoming infested with unreliable relics. With a robust, user-driven Feedback Loop, your Knowledge Center becomes a living, evolving resource that grows more valuable and trustworthy over time—powered by the collective intelligence of your people.